We’ve all been through boardroom meetings. You walk into the room with the CEO
They all take their seats. The meeting begins with the CEO turning to you, “So
how’s that project going?” You respond, “Everything’s going just fi ne.”
But odds are you’re not exactly sure.
Analyst reports indicate IT projects tend to fail more often than they succeed. The
Standish Group, for instance, estimates an IT project success rate of only 65
percent, and reports more than 80 percent of projects fail to meet business
And given that type of track record, your reply of “everything’s fi ne” might not
be enough to satisfy the business. Nor should we expect it to. We don’t as
Homeowners? What’s that got to do with it?
Well actually quite a bit. Managing IT innovation is really no different than managing
Now humor me for a moment, and recall the
last distressing home improvement story
you’ve heard, or maybe even experienced.
You know the scenario: It starts with a
phone call to a local contractor. A
homeowner describes what needs to
be done. The contractor quotes a
price and estimates six weeks to
completion. The homeowner
agrees and the work gets started.
Two weeks into the project, the
contractor discovers outdated
electrical behind the wall that
the homeowner wanted to
shift by two feet. Now the job involves rewiring. The contractor says, “No problem.
We got it covered.” However, in fi nal inspection, the rewiring doesn’t live up to local
standards. Fixing the problem takes an additional two weeks and a whole lot of
Whatever happened to no problem—we’ve got it covered? It got lost somewhere
between “things are fi ne” and “oops.”
The same thing happens in IT. So much so, that now when CIOs say they’ve
got things covered, executive steering committee members want
more details. Like homeowners, business owners—the
ones footing the bill for the project—want to know
what we as the service provider are doing differently
to assure t