Federal Communications Commission
445 12th Street, S.W.
Washington, D. C. 20554
This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:
May 22, 2009
Rick Kaplan, 202-418-1728
Mark Wigfield, 202-418-0253
RECORD NUMBER OF CONSUMERS CALL FCC’S HELP LINE
FOR ASSISTANCE IN RESPONSE TO DTV “SOFT TEST”
Help Line Receives More Than 55,000 Calls from Consumers
Washington, D.C. – A coordinated nationwide “soft test” designed to encourage
consumers to take immediate action to prepare for the June 12 digital television (DTV) transition
prompted a single-day record of 55,000 calls to the Federal Communications Commission’s
national help line Thursday. Prior to the soft test, on average the Commission’s help line had
received approximately 15,000 calls per day since May 1.
More than 125 of the nation’s broadcast markets participated in the soft test, including at
least one station in each of the top 30 broadcast markets. During the test, affected viewers were
directed to call the FCC’s national toll-free help line, 1-888-CALL-FCC, if they needed
assistance in preparing for the impending termination of analog service.
The most common issues raised by consumers who spoke with an agent included the
1. Seeking information about the government’s program providing $40 coupons for
the purchase of DTV converter boxes (51%);
2. Expressing concern about reception issues in their area (15%); and
3. Needing instructions to install a digital converter box (10%).
The Chicago media market generated the highest volume of calls – 1,310 – followed by
the New York media market with 1,277 calls and the Dallas-Ft. Worth media market with 764
calls. A complete list of the markets posting the highest number of c