Security MicroImaging
Wisconsin 414.271.3074 | Illinois 847.816.6172 | Missouri 636.669.0855 I Ohio 216.575.0100
info@securitymicro.com www.securitymicro.com
Manitowoc Mutual Saves 90%
in Document Search Costs
Business Challenge
For over 130+ years, Manitowoc Mutual has persevered in business by
following the philosophy that the only thing constant is change.
Embracing strategic changes and vision - whether it involves products,
people, or technology - has always been a common thread in Manitowoc
Mutual’s success. When Manitowoc Mutual became aware there were
affordable technologies that could enhance their daily business processes
and the insurance commissioner suggested they go “paperless”, they
began exploring options. At that time, all policy and claim files were in
paper form. With 7900+ policies managed by 85 independent agencies
throughout Wisconsin, the concept of sharing client information involved
a lot of paper shuffling and mail distribution. “If I couldn’t find it, I’d wait
two days then go look for it again,” stated the assistant. The process was
costing them valuable time and in today’s competitive society, in order to
survive and grow, they needed to look forward and digitize their records.
Solution
Today, Manitowoc Mutual has nearly 100% of its claims in OnBase, making
them instantly and simultaneously accessible to all staff and agents
statewide. Reports, ranging in size from 3-70 pages, now arrive electron-
ically from adjusters and are immediately placed in OnBase’s repository
which is fully integrated with PinSoft Policy Processing software. Agents
receive client updates on a daily basis via e-mail in contrast to before when
they had to wait several days for the mail. Although internal processes and
job responsibilities had to be reorganized, users are now embracing
OnBase. This system also provides compiled data and statistics for review,
which serves to enhance overall company performance and client
satisfaction.
Products & Technologies
Hyland OnBase, integrated with PinSoft
Fujitsu and