Introducing Cisco Unified Communications Manager Express
The word is out: â€˜Cisco Unified Communications Manager Express' (CUCME) is Cisco's new â€˜Call Manager Express system' (CME). Both
concepts are pretty much identical, with the slight difference that the IP Telephony software now runs on Cisco routers; the software is installed in the
router's flash memory.
The CUCME system serves as the call control node and can easily facilitate IP Telephony communications in small to medium size enterprises. It is an
excellent telephone system that can provide automatic answering and call distribution through the application of interactive menus and local hunt
The advanced Cisco Unified Communications Manager Express system has the capabilities businesses need to better compete in today's global
market; the program also offers the following benefits:
â€¢ All-inclusive solutionâ€”CUCME comprises a ground-breaking key system that utilizes small private branch exchange (PBX) capabilities within
feature-rich Cisco IOS software. Features include integrated wired and wireless LAN, security with VPN, firewall, and encryption, plus Cisco routing
and switching functionality.
â€¢ Easy integration with existing applicationsâ€”there will be no problem incorporating the system with existing business process applications, such
as Customer Relationship Management (CRM), which is set up in combination with Cisco Unified CallConnector applications.
â€¢ Improved employee productivityâ€” Cisco Unified Communications Manager Express provides rich call processing with extended call control, as
well as location, and status of other users.
â€¢ Customer Contactâ€”a combination of strategy and architecture promotes resourceful and effective customer communications across a capable
global network. This is accomplished by enabling organizations to draw from a wide range of service resources. CUCME consumers will have access
to an infinite group of agents, multiple channels of communication, and an array of customer self-help tools.