NNCSS-Symposium Call Center Server
Installation and Maintenance
During an installation of Symposium Express Call Center 3.0 the field engineer discovers that the
TFE service is not in the UP state after a fresh install. What is the likely cause for this?
A. PEPs are missing
B. No scripts are available
C. System Registry needs updating
D. Must run the Call Routing Wizard for the first time
During a system test the Symposium Express Call Center 3.0 greeting or wait announcement is not
played and the caller continues to hear ring back or the next appropriate greeting. What Voice
Services announcement should the field engineer check?
A. That the call treatment is configured properly.
B. The announcement file (.sbc file), could have been renamed, deleted, or restored out of
C. The announcement file (.sbc file), could have been renamed, corrupted, or restored out of
D. The announcement file (.sba file), could have been renamed or restored out of synchronization,
A customer reports that Agent Desktop Display and Real Time Display do not function. Which
tool can the field engineer use on Symposium Call Center Server to verify that Symposium Call
Center Server is multicasting data out to the network?
A user is configuring and acquiring phone sets on an Option 11 using the TN on Card four and
unit two of that card. They get an error when they acquire the phones using the TN designation of
4-2. What is the most likely cause of the problem?
A. The Symposium Call Center Server DN format is wrong it should DN Number XXXX
Customer Number ACD Queue.
B. The Symposium Call Center Server TN format is wrong it should "loop-1-1-unit" on an Option
11 (for example, 4-1-1-2).
C. The Symposium Call Center