Apple Macintosh Service Exam
How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. Apple leader-led technician training course
C. Self-study AppleCare Technician Training purchased from Apple
D. Non-Apple courses or books
E. On-the-job training / apprenticeship
G. None of the above
If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose
the closest answer.)
A. Last week
B. Two or three weeks ago
C. One month ago
D. Two months ago
E. Three months ago
F. More than three months ago
G. Did not take an Apple leader-led course
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. One or more of the Apple Digital Media Pro certifications
Answer: Pending. Please Send your suggestions to email@example.com
Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before putting the machine to sleep
B. the machine is locked with a configured password after a specified amount of time
C. data stored in main memory will not be lost should the system shut down due to power loss
while the machine is asleep
D. the user is prompted to save documents in any open applications before machine is put to
sleep using the Sleep command from the Apple menu
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication wit