A lot has changed in the world of digital communication
since the first email was sent in 1971. Today, workplaces
rely on voice chats, messaging apps, work-based chat
platforms like Microsoft Teams and Slack, and more, all
documenting daily decisions. To achieve compliance in
areas such as financial services, companies must pull
information from where it is stored and make it available at
a moment’s notice.
That means going far beyond an ingest-and-store model
in which old messages are put into the digital equivalent
of an unsorted box. While this kind of storage is certainly
better than no storage, it’s definitely not an optimal
solution if there’s a slight chance that you or your
company will need to access older conversations in a
time-sensitive manner. (Spoiler: There’s a good chance
that you will.
Fortunately, due to the digital nature of modern
communication, it’s now possible to take the retention
and searchability of these important documents to the
next level, thereby transforming compliance capabilities.
This cutting-edge approach, which Shield’s solution
utilizes, is what we call “Workplace Intelligence”. Here is
why I think the old guard of archiving solutions should
be in the past and Workplace intelligence is the future.
Old approach: Archiving solutions can be expensive. In the 1990s,
communications compliance software purchases came with a big
upfront purchase fee. More recently, in the 2010s, the world moved to
perpetual licenses. Those are good in theory, but often extremely
costly in practice — and, worse, full of hidden charges.
New approach: Connected cloud-based solutions with simple
pricing models, as an annual recurring purchase. And the flexibility,
affordability, and scalability you need.
Old approach: Legacy vendors that leave you with multiple layers of
different technologies which don’t interact with each other.
Companies were encouraged to invest in different solutions to handle,
for instance, emails, voice, and cha