Bank of the West Ranks Highest in Regional
Customer Satisfaction in California 3 Years in a
Commitment to California, Focus on Relationship Banking Enable Bank of the West to Distinguish Itself Yet
Again in J.D. Power and Associates Study of Retail Bank Customers
April 22, 2010 12:25 PM Eastern Daylight Time
SAN FRANCISCO--(EON: Enhanced Online News)--Bank of the West ranked highest in customer satisfaction
among retail banks in California by J.D. Power and Associates – the third year in a row that Bank of the West has
received this award in the region.
Bank of the West garnered the highest ranking customer satisfaction score of 782, which was 43 index points above
the industry average of 739 in California.
"Receiving the highest ranking in our region from J.D. Power and Associates for the third year in a row is a
demonstration of our employees’ unwavering commitment to service. We are very pleased that our customers value
our kind of relationship banking," said Michael Shepherd, Chairman and CEO of Bank of the West. “We’ve been
serving Californians for over 135 years and we are honored by their business and their recommendations of Bank of
the West to their neighbors.”
The survey asked customers to rate their banks in six categories: account activities, account information, facility, fees,
problem resolution, and product offerings. This comprehensive view into customer attitudes and the high ratings given
to Bank of the West, underscore our customers’ appreciation for a bank that provides sincere, personalized service.
Customers gave Bank of the West particularly high marks on account activities, account information and fees.
“All of our employees, whether in our branches or in the back office, do a fantastic job of taking care of our
customers every day. We know people value the high-quality, personal service they receive at Bank of the West,
and that is reflected in our strong growth in households and core deposits,” said Andy Harmening, Senior Executive
Vice President, R