Success Story - Jake’s House
Community Residence
About The Client
Jake’s House Community Residence in Lucan, Ontario, is a blended home for people
living with autism and seniors who are related to someone on the spectrum or have
experience with this condition. It is the first inclusive housing facility of its kind in the
province, and its focus is providing a safe place for residents to live healthy and happy
lives.
The management team at Jake’s House in Lucan prides themselves on the fact that
their organization is considered a "nice place to work" for healthcare workers, where
they feel valued and encouraged to provide their best service to residents.
The home is currently going through an expansion process, with new residents moving
in every week. As a result, they project a continuous growth of their workforce in the
next months to satisfy the higher demand for caregiving services.
The Challenge
Jake’s House in Lucan is in constant recruitment of new healthcare workers such as
personal support workers (PSWs), developmental services workers (DSWs), nurses,
and other support staff, especially after the pandemic started, when they were unable to
rely on volunteers anymore for health and safety reasons. However, their past
recruitment process was time-consuming and made it difficult for them to anticipate
the outcomes, as they had little control over it.
On top of that, management explained how they have certain standards for staff and a
very specific work culture where not all healthcare workers would be a good fit, but
the platforms they were using in the past didn’t allow them to search for candidates with
certain traits and qualifications. Consequently, they had to rely on widespread job
postings that were usually answered by unqualified or uninterested people, and
others who didn’t live within commuting distance from their facilities. This situation
constantly stalled their recruitment process.
The Solution
Caring Support, with its unique design and features, was able to comple