Managed Services for Global Consulting

Jun 21, 2011 | Publisher: kanasoftware | Category: Technology |  

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Managed Services for Global Consulting With budgets shrinking and demands on business increasing, IT is finding it very difficult to cope with the changing technology. There is an increase in demand for availability of application infrastructure for end-users, compliance with corporate governance and scaling IT operations for business growth. To keep up with the growth rate and providing efficient services at the same time organizations need matching IT infrastructure. In today's highly competitive business environment with organizations having global presence, stable and high performance communication systems are of immense value that can extend globally to all prospective customers, employees, suppliers, and partners. And the infrastructure should be able to offer innovative and efficient business processes. This is further challenged by the high cost of hiring and retaining specialized personnel. This situation creates a tremendous opportunity for managed service providers who can offer services such as alerts, security, patch management, data backup and recovery for different client devices right from desktops, notebooks, servers, storage systems, networks and applications to Smartphones. Keeping your applications and systems running efficiently and cost effectively requires the right experience and expertise. With Managed Services, you can maximize business-focused services to manage, administer, and optimize your applications and environment. Traditional systems are not designed to integrate customer information and network infrastructure, thus things like provisioning, performance management, and fault management are more difficult and time-consuming than they should be. Divesting routine infrastructure management to experienced managed services providers lets you concentrate on running your business, with fewer interruptions due to IT issues. Customers outsource their network services primarily because outsourcing provides the innumerable benefits: Helps maintain the internal staff's focus on core business processes. Allows proactive focus on the network and reduce total cost of ownership with system performance, scalability, upgrades, and maintenance managed by experts. Reduces implementation time with hosted services. State-of-the-art co-location facilities and comprehensive services significantly reduce deployment time enabling instant on-line access to network status, performance and outstanding issues. Expands scope from regional to global, gaining a flexible growth path to seamless multi-channel service. Provides extensive and proactive monitoring of KPI by realizing measurable improvements in customer service solutions & quality. Enables accurate capacity budgeting allowing future resource requirements. Provides 24X7 coverage. Leverage best practices for administration, management, and support of your IQ applications to meet Service Level Objectives Managed services providers leverage expert planning, project management, deployment, and integration skills, with a sound business strategy and effective implementations that produce rapid time-to-value. Learn more about :- agent desktop & Knowledge Management

Managed Services for Global Consulting (1).pdf

About kanasoftware

KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit www.KANA.com.

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