Credit Card Fraud:
A guide to help businesses
Recognize it. Report it. Stop it.
™ Trademark of Visa International Service Association;
Visa Canada Association is a licensed user.
the safe handling of card information and improve cardholder
confidence. Merchants and service providers are now able
to assess the status of their security by using a single set of
What can you do to protect your business
Ensure your business complies with the standards set out
in the Visa AIS program. To learn more about the program,
Limit access by your employees to account data on a
Develop in-house fraud detection programs, such as
guidelines for staff on how to spot and report suspected
See if your business is fraud-proof. Take the merchant
self-assessment quiz at www.visa.ca/securewithvisa.
Install software to protect systems and data from viruses
and update security software frequently.
Immediately investigate and report to your Acquirer any
suspected loss of account or transaction information.
Encrypt data maintained on databases or files accessible
from the Internet, and any data sent across networks.
Securely destroy data when it is no longer needed for
Remove access to the network and the premises
immediately for any employee who has left your business.
Do not provide account data to someone over the phone
– unless you are the one who initiated the call.
To learn more about recognizing, reporting
and stopping fraud, visit:
And, as of April 2005, if a merchant submits the CVV2 value
for authentication to the cardholder’s Issuer, and the Issuer
does not participate in CVV2 validation, the merchant will be
protected from any potential fraudulent transactions.
For more information on how you can start using CVV2 in
your business, speak to your Visa Acquirer.
What can you do to protect your business against