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Cristina Castelli, Alessandro Valenza,Silvia Vignetti
EFFECTIVENESS EVALUATION OF THE ICE (ITALIAN
INSTITUTE OF FOREING TRADE) PROMOTIONAL
PROGRAMME : CASE STUDY
Working Paper N.07/2009
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EFFECTIVENESS EVALUATION OF THE ICE (ITALIAN INSTITUTE OF
FOREING TRADE) PROMOTIONAL PROGRAMME : CASE STUDY
Cristina Castelli*, Alessandro Valenza** Silvia Vignetti***
*
ICE Programming and Control Unit
**
RESCO
***
CSIL – Centre for Industrial Studies (Milano)
This version October 2004
Abstract
Evaluation and monitoring approaches and methodologies are spreading within the national and regional administrations directly involved in the
management of the programmes co-financed by Structural Funds as well as within other institutional contexts where public policies are planned and
implemented. The purpose of the present paper is to illustrate some results from a still ongoing training and consultancy project, on behalf of the
ICE (Foreign Trade Institute), aiming at integrating ICE programming with evaluation and monitoring practices.
Indeed, during the last year the ICE Programming Unit has been engaged in training and consultancy activities involving the application of
evaluation and monitoring methodologies to the activities promoting ICE. The recipients of such initiative belong to the ICE Programming and
Control Unit and they already gained experience in the evaluation area in the past within ad hoc working groups. More specifically, the purpose of
this activity is to provide the opportunity to develop the means for a more effective management of the projects and start a broader process leading
to organizational change and improvement.
Keywords: programme evaluation, effectiveness measure, customer satisfaction
JEL codes: M42, L21, H83
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Introduction
Work so far performed on behalf of the ICE Programming and Control un