NAS3-99179
Modification #38
Task 7.0 – Page 1
Task 7.0 CLERICAL SUPPORT
a. General requirements - The Contractor shall comply with Glenn’ specific mainframe systems
including Integrated Desktop Environment (IDE), Glenn On-line Travel System (LOTS) and
Time and Distribution System (TADS) and all User’s Guides, as revised. In addition, the
Contractor shall comply with NASA Correspondence Standards Handbook, NHB 1450.10, as
revised; NASA Security Handbook, NHB 1620.3, as revised; Financial Management Manual
(FMM) 9700, as revised; CFR Title 41, Subtitle F, Chapters 301-304, as revised; and Absence
and Leave Handbook, LHB 3630.1, as revised.
b. Description of work - The Contractor shall provide general clerical services for Glenn.
General clerical services shall include word processing, computer applications, office
organization and record keeping. Clerical services typically may be structured to perform one-
time or ongoing organizational requirements. Two Contractor employees performing this task
shall have a security clearance of SECRET (Refer to Attachment C).
In the area of clerical word processing services, the Contractor shall type letters, correspondence,
documents, reports, vugraphs, minutes, agendas and meeting notices.
In the area of computer application services, the Contractor shall prepare spreadsheets, tables,
charts and graphs and establish databases. The Contractor shall organize data in the database in
order to facilitate preparation of reports and analyses. In addition, the Contractor shall extract
data from Glenn’ mainframe database systems.
In the area of clerical office organization services, the Contractor shall answer telephones; return
telephone calls and direct inquiries. The Contractor shall send, receive and distribute facsimiles.
The Contractor shall schedule rooms and people for meetings and conferences. The Contractor
shall perform visitor control, security and clearance functions. The Contractor shall screen and
distribute m