Adopting the Ultimate QoE Service Metric:
A Checklist For an Effective
Quality of Experience Solution
A White Paper Prepared for Compuware
October 2005
Table of Contents
Executive Introduction.......................................................................................................................................................................1
What is QoE? .......................................................................................................................................................................................1
What Effective QoE Monitoring can Enable and Why ..............................................................................................................2
What Effective QoE Monitoring Requires ....................................................................................................................................3
Compuware Vantage 9.8 ....................................................................................................................................................................5
The Core Vantage Portfolio .........................................................................................................................................................5
Compuware’s Approach to Monitoring End User Experience ............................................................................................6
EMA Assessment ................................................................................................................................................................................7
Summary ...............................................................................................................................................................................................7
Adopting The Ultimate QoE Service Metric:
A Checklist For an Effective Quality of Experience Solution
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©2005 Enterprise Management Associates, Inc. All Rights Reserved.
Executive Introduction
IT organizations are being held more an