Bank of America Opens Outreach Center in
Henderson; Setting Appointments With
Financially Troubled Nevada Homeowners
First of Three Nevada Locations Fulfilling Bank CEO Moynihan’s Commitment to Sen. Reid
June 01, 2010 12:04 PM Eastern Daylight Time
HENDERSON, Nev.--(EON: Enhanced Online News)--Bank of America today announced that it has opened the
first of three outreach centers to serve Nevada mortgage customers who are experiencing financial hardship and
seeking loan modifications or other foreclosure prevention assistance, and is now accepting appointments for
meetings with homeownership retention specialists. The first outreach center is in Henderson. Openings of additional
centers in Las Vegas and Reno are expected by the end of June.
The opening of the first center comes just three weeks after Bank of America’s Chief Executive Officer Brian
Moynihan met with Sen. Harry Reid and dedicated expanded customer assistance resources to Nevada, a state hit
particularly hard by deterioration of the economy. With the acquisition of Countrywide in 2008, Bank of America
services about one in three mortgage loans in Nevada.
The outreach centers and other resources committed by Moynihan will expand on Bank of America’s existing
homeownership retention efforts that have already resulted in completed mortgage modifications for more than
15,000 Nevada homeowners since January 2008. Another 7,500 are currently in active trial modifications through
the federal government’s Home Affordable Modification Program.
“Bank of America has been very active in working on financial solutions for our mortgage customers in Nevada,
including a dedicated mobile team that has been in the state since January and frequent participation in homeowner
outreach events,” said Rebecca Mairone, National Servicing executive for Bank of America Home Loans. “But we
recognize that homeowners in Nevada have been faced with some of the most extreme economic conditions that
require further special efforts on our part.”