Envision Demonstrating New Click2Coach®
Capabilities June 14-18 at the 2010 ICMI ACCE
Conference & Expo and the 11th Annual IQPC
Call Center Week
Contact Center Pros Can Test Drive Leading Coaching and Agent Effectiveness Solution in New
Orleans and Las Vegas
11th Annual Call Center Week
June 14, 2010 09:03 AM Eastern Daylight Time
SEATTLE--(EON: Enhanced Online News)--Envision, a leading global provider of workforce optimization (WFO)
solutions and creator of Click2Coach, the industry standard for contact center coaching and team performance
improvement, today announced the company will be exhibiting at the 2010 ACCE Conference & Expo at the
Sheraton New Orleans Hotel in New Orleans from June 14-17, 2010 and at IQPC Call Center Week at Caesars
Palace in Las Vegas from June 14-18, 2010.
Envision will be exhibiting in booth 32 at ACCE and in booth 39 at Call Center Week. During the conferences,
Envision will be demonstrating Click2Coach, Envision’s leading coaching and agent effectiveness solution for the
contact center and anchor solution in Envision’s web-based workforce optimization platform, Envision Centricity®.
Envision has received a number of recent accolades for its workforce optimization solutions, including being named
by CRM magazine as a “2010 Workforce Optimization Suite Leader,” a product of the year award recipient by
Internet Telephony magazine and the 2010 CRM Excellence Award from Customer Interaction Solutions
magazine.
About Envision
Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to
the contact center. Envision’s landmark and industry-renowned Click2Coach® fully integrates the value of quality
monitoring and management, e-learning, automated coaching and robust analytics and performance management
capabilities. Envision marries the power of Click2Coach and Envision Workforce Management™ together on the
award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platfor