IT Management Research, Industry Analysis, and Consulting
The Critical Role of Content
Management in Delivering
Business Services
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for ASG
August 2008
The Critical Role of Content Management in
Delivering Business Services
Table of Contents
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
Executive Summary .............................................................................................................................1
Content Management in a Business Service Context....................................................................1
Problems with Typical ECM ..............................................................................................................2
ECM and Compliance .........................................................................................................................3
Business Services and Online Content Technologies ...................................................................3
Business Service Management Approach to ECM ........................................................................4
Holistic Approach to Enterprise Content Management .........................................................4
Connecting ECM and BSM ..........................................................................................................5
ASG and Business Content Management .......................................................................................6
EMA Perspective ..................................................................................................................................7
About ASG ...........................................................................................................................................7
The Critical Role of Content Management in
Delivering Business Services
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
Executive Summary
Enterprise Content Management (ECM) provides critical capabili