Updated: Monday, June 15, 2009 - 2:44 PM Page 1 of 3
DONNA J. MOLINARI
PREVIOUS WORK EXPERIENCE
SAN JOSE, CALIFORNIA 95121
(USA Status) American Citizen
REMEDY CORPORATION LEAD TECH SUPPORT ENGINEER
PRODUCTS: Remedy ARS Server embedded Sybase & RemedyWeb 4.0 Support on Unix Platforms.
First line support for the Sybase database issues. Reproduced customer bugs & escalated to
Engineering. Installed & configured Solaris O/S for best performance standard partitions for Oracle,
Sybase, Informix, and Ingres installs. Supported armaild Remedy’s AR Server Unix email daemon using
Sendmail (SMTP). Handled and troubleshoot server down issues, etc. Supported Remedy versions 2.x
SPECIALTY: Troubleshoot & resolved customer AR Server performance issues by analyzing SQL
transactions for root-cause of bottlenecks. Performed AR System server SQL query optimization &
performance tuning on Unix Platforms. Lead Unix Database team and installed web servers for AR Web
App (CERN, Netscape, HTTP Server now Apache) in the early stages of the World Wide Web. In support
worked under SLA Customer Agreements.
DB & PLATFORM: Oracle, Informix, Sybase, Ingres on Unix Platforms (Solaris, AIX, HP, AT&T, SGI)
UNIX TOOLS: IPC, TOP, RPCINFO, Unix Kernel Configuration for Databases (/etc/system)
WEB SERVERS: CERN, HTTP Server (currently Apache), Netscape Commerce Server
APPLICATIONS USED: Remedy Call Center application (Live and Beta) while doing the job.
AREAS OF RESPONSIBILITIES
Technical Team Lead & Back-line support for the Unix Server team. Troubleshoot and recreated
escalated first line support calls and worked with Remedy Engineering for patches and resolution of
customer defects. Some calls may need to be escal