ar Insurance
his booklet covers: Car Rapid Bonus Business
ontacting Us
Useful Phone Numbers
Customer Services:
For all general enquiries
0800 404 7516
Opening hours are Mon-Fri 8am-10pm, Sat 8am-6pm, Sun 10am-4pm,
including bank holidays.
Claims Helpline:
If you need to make a claim with RAC Direct Insurance
simply call one of the following numbers:
If you are an Insurance Member call
0800 404 6342
If you are a Membership Plus member call
0800 404 8777
Claims are open 24 hours a day, 365 days a year for both an insurance
claim or a breakdown.
Our promise
To give you quality cover at a competitive price
To make sure that our people are professional,
pleasant and helpful
To deal with your claim or any enquiry speedily
and efficiently
To send you simple, easy to understand information
Not to pressure you to buy any of our services you
do not want.
Now that you’ve chosen us for your car insurance, you can be sure that we’ll be
there for you whenever you need us: 24 hours a day, 365 days a year.
We pride ourselves on our claims service. If it’s 3am, pouring with rain, your car
has been stolen or has been in an accident and you’re miles away from home,
all you want is help as quickly as possible.
Insight:
The rubber-vulcanising process, essential in tyre
manufacture, was discovered by Charles Goodyear
in the 1850s, but he couldn’t find a use for it.
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Contacting Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your car is now protected with RAC Direct Insurance . . . . 4
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 5-7
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Table of Cover Summary . . . . . . . . . . . . . . . . . . . . . . . . . 13
Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . 14-28
General Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . 29-30
General Conditions . . . . . . . . . .