cheaptestinside 000-428
IBM 000-428
IBM Certified Specialist System z Technical Support V3
DEOM
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Question: 1
A customer has a System z10 installed for over a month The customer calls IBM rep, mentions
that he has a problem with his system. What corrective action should be taken to help
customer?
A. Get the Hardware Installation team involved
B. Go to the Customer site and resolve the problem.
C. Call the customer on phone and walk them thru the PMR process to resolve the problem
D. Refer the customer back to the Sales Team
Answer: C
Question: 2
Which temporary Capacity on Demand offering is NOT permitted to increase capacity by more
than 100% of the purchased permanent capacity?
A. Capacity Backup
B. Capacity for Planned Events
C. On/Off Capacity on Demand
D. Disaster Event on Demand
Answer: C
Question: 3
When building the image profiles for a large system, the client should be concerned with
the size
requirements for which of the following?
A. Extended Common Save Area (ECSA)
B. Expanded Storage
C. Common Save Area (CSA)
D. Hardware Systems Area (HSA)
Answer: D
Question: 4
The System z10 processor installation is complete. Which of the following are the next
steps the
customer expects from IBM team?
A. Setup a meeting with customers to discuss project summary plans and conclusions.
B. Have a IBM internal team meeting to discuss project
C. Invite the customer to an installed customer event
D. Reopen application discussions to start up another project
Answer: A
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