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NNCSS-Symposium Web Center Portal
During the installation of the Web Communications component on the Symposium Web
Central Portal (SWCP) 4.0, the administrator has signed on as the customer and the agent to
simulate a web session but could not create a callback web transaction. The initialization
status is verified at the debugging web page and it is determined that the Web
communications component is NOT initialized. What action can be taken at this point to
help with troubleshooting?
A. Check the skillset to which the customer was diverted.
B. Verify that the database parameters and system options are correct.
C. Use the Trace setup
D. Check the name of the agent responding to the customer.
While attempting to log on to Web communications Administration you receive an error
message stating that the user name is invalid. Which procedure is ineffective for resolving
A. Clear the Internet browser cache and attempt another log on.
B. From the JRun Management Console Services Icon, verify the correct data in the JBC
C. From the JRun Management Console Resources Icon, click the verify button in the
JDBC Data Source.
D. From the JRun Management Console Resources Icon, re –enter the correct data in JDBC
Data Source window and click Apply; attempt another log on.
A company installed Symposium Web Center Portal (SWCP) 4.0. They report that the
agent’s transaction window is empty. They verified that the agent is assigned to the correct
skillset to view the transactions, the database is running and they have a valid license for all
agents. What else should be verified for correct troubleshooting of this problem?
A. Ensure that the Agent Virtual Directory is created.
B. Ensure that IIS is