BUSINESS CONTRACTS FOCUS GROUP MEETING
Scope: The discussion in the focus group was focused at Business Contracts that has come
over to Purchasing.
If you could change one thing about the Business Contracts process, what would it be?
5 Take inventory of all contracts we
do, and see if we can delegate
Take inventory of all contracts to see if we could delegate
anything directly to the departments.
4 BARD E-Doc
Make BARD an E-Doc
4 Consistency in how analysts deal
- mail - communication
Consistency in how Analysts deal w/each contract.
Better communication consistent in negotiation of terms
and same manner of follow up for each.
3 Single point of contact (or
everyone over there has access
to the same info)
A single point of contact per department or everyone has
same information at Business Contracts.
3 Quicker turnaround. Expect a
couple of weeks.
Quicker turnaround should not take 4-6 weeks on hotel
space / lose space before you get the contract.
3 Map of which unit to go to –
and which staff…
Map the process so you know to go in the right place the
first time would save time.
2 Contact w/analyst. Analyst let
you know they are processing
Contact from Analyst who is handling your contract so
you know whom to contact if changes.
We now deal exclusively w/performance documents and
at that point everything got better.
2 Online access to information –
search, status, last action
Information via online showing current status
- mailed back to client
(if no response in two weeks, we would no to follow up)
2 Analysts specialize in type of
Don’t know how work is divided, but our work is basically
the same dealing w/community colleges, but they get
assigned to different analysts.
2 Simple checklist for Analyst to
make sure little steps don’t get
overlooked like letting
departments know you’re
sending out signe