Travel Chaos Caused by Volcanic Ash: Your Rights
Flights across airports in the UK have been either delayed or cancelled. The official statement from the National Air Traffic Service confirms that, from
midday until at least 6pm today, there will be no flights permitted in UK controlled airspace at all, other than for emergency situations. At the moment,
there is no clear indication about how long the disruption will continue, with forecasters believing the ash could take days to disperse and the National
Air Traffic Service adding: "It is very unlikely that the situation over England will improve in the foreseeable future." Passengers are being advised not
to travel to airports but to instead check with their airline for updates on flight information.
Your rights: Can I get a refund?
If your flight is cancelled: If you are affected and your flight is cancelled at short notice, airlines should offer you a refund on the unused ticket or
provide you with an alternative way to travel.
If your flight is delayed: If delays occur for a period of over five hours you can opt not to travel on the delayed flight and instead claim for a refund.
If you are taking a connecting flight: If your flight is cancelled or delayed and you do not wish to continue with your journey then you are entitled to your
money back and the airline should also provide you with a free flight back to where you departed from.
How to claim: Get in touch with your airline who will advise the procedure.
Can you claim on your insurance policy?
General Rule: Check with your insurer as soon as you can and before you travel to determine exactly what you are covered for in terms of cancellation
and delays, as providers will differ.
Freak occurrences: As the spread of volcanic ash is not technically adverse weather, insurers are taking different approaches on how to deal with this.
Your first point of contact should be the airline to find out what alternatives are available.
If the insurance policy runs out during the course of the chaos: If you are delayed