The 2nd CFMU Customer Satisfaction Survey is coming soon…
** Don’t miss the 2nd CFMU Customer Satisfaction Survey **
The second edition of the CFMU Customer Satisfaction Survey will be issued
during the 3rd quarter 2008.
The users of the CFMU Services which are registered in the CFMU Database
will be sent the survey materials via post and e-mail.
A number of phone interviews will also be undertaken to assess qualitative
aspects of the CFMU services and developments.
Compared to the 1st edition a number of improvements are foreseen, such
• streamlining of the size of the survey to improve the return rate,
• alignment of the survey to the CFMU Services Catalogue (currently under
• coordinated approach with other Agency business units, to avoid
overlapping of surveys and to improve the consistency of the content and
format across the Agency, therefore allowing internal benchmarking.
If you wish to receive the Survey and you are not sure to be registered at
the CFMU yet, please feel free to apply via the CFMU Address Database
At the question “To which CFMU-related meeting or working groups do you
belong?”, please answer “CFMU Customer Satisfaction Survey”
Background Information - 2005 Results
As a key component of its “Customer Satisfaction Policy”, the CFMU has
committed to undertake extensive Customer Satisfaction Surveys every 3
The results of the 1st edition of the Customer Survey have been published
in July 2005 on the CFMU Public Website at:
Overview of improvements achieved since last survey
An action plan for improvements was put in place which identified 2 levels
Below you find the current status of these actions for improvement:
Priority 1 actions
• Route Availability Document (RAD)