Cloudforce London 2010 Event Guide

Sep 5, 2010 | Publisher: timbarker | Category: Technology |  

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LONDON – SEPTEMBER 8, 2010 3 Agenda at a Glance Welcome to a day of cloud success! Thank you for joining us for the Cloud Event of the Year. Today you’ll hear from the inspirational cloud leaders whose mobile, collaborative and social innovations are driving the next generation of cloud computing. You’ll see how Salesforce Chatter, our latest cloud breakthrough, is transforming businesses by making them more collaborative and productive. And you’ll be able to join breakout sessions and live demos to learn from cloud computing experts and your peers. We have thousands of salesforce.com customers here today, representing companies of all sizes in different industries. They’re the best proof of cloud computing success – so network with them, make new contacts and learn from their success. Then cap off the day with a networking reception where you can meet and share ideas with the top cloud computing experts, salesforce.com customers and partners in our Cloud Expo. Enjoy the day, and thanks for coming! Marc Benioff Chairman and CEO, salesforce.com Kia Behnia SVP and CTO, BMC Helge Scheil SVP and GM, CA Technologies Keynote Speakers 08:30 –9:30 Registration and Cloud Expo (Open all day except during keynote) 10:00 – 12:00 Keynote: Welcome to Cloud 2 with Marc Benioff and Cloud Leaders Auditorium: Keynote Sessions Breakout 1 Breakout 2 Breakout 3 13:30 – 14:30 Sales Cloud 2 for Customers: Best Practices and New Features Sales Cloud 2 for Beginners: Intro to the World’s Most Popular Sales Application Force.com: The World’s Leading Cloud Platform for Business Applications See it Live: How salesforce.com Uses Service Cloud 2 to Deliver Stellar Customer Service 14:45 – 15:45 Getting Started with Chatter: Revolutionising Enterprise Collaboration Across Your Business REPEAT SESSION Sales Cloud 2 for Beginners: Intro to the World’s Most Popular Sales Application Cloud 2: Leading the Enterprise Mobile Revolution 14:45 - 15:10 Deloitte Sponsor Session 15:20 - 15:45 Bluewolf Sponsor Session 16:00 – 17:00 Delivering the Next-Generation of Customer Service with Service Cloud 2 REPEAT SESSION Force.com: The World’s Leading Cloud Platform for Business Applications REPEAT SESSION Cloud 2: Leading the Enterprise Mobile Revolution 16:00 - 16:25 Accenture Sponsor Session 17:00 – 18:00 Networking Reception in Cloud Expo 4 5 Venue Map Registration Cloakroom Customer Photo Room Customer Video Room Level 1 Cloud Expo Share your Success Non-Profit Networking Area Platinum Sponsor Theatre Success Clinics Salesforce.com Level 2 Press & Analyst Lounge Press & Analyst Roundtable Room (Sunley Pavilion) Level 3 Keynote Sessions Breakout Room 1 Breakout Room 2 Level 4 Diamond & Platinum Sponsor Lounge Diamond & Platinum Sponsor Keynote Boxes Level 5 Breakout Room 3 Executive Meeting Room 2 Executive Meeting Room 1 salesforce.com Executive Lounge Level 6 Entrance 6 7 Keynote Sessions Breakout Sessions 13:30 – 14:30 13:30 – 14:30 Sales Cloud 2 for Customers: Best Practices and New Features If you are an experienced Salesforce user, this session is for you. Come and see how the latest advancements in Sales Cloud 2 can help you take advantage of real-time information to improve sales productivity and make smarter, faster business decisions. Learn best practices and hear from BT and Thomson Reuters about how they’re using Sales Cloud 2 to drive revenue, maximize their resources, and generate success in today’s economy. Plus, ask your questions and learn how to turn on Chatter to enhance productivity in your organisation through collaboration. 14:45 -15:45 Getting Started with Chatter: Revolutionising Enterprise Collaboration across your business Chatter is a new way to collaborate, right inside of Salesforce. In this session we’ll show you how to use Chatter, discuss best practices, enlighten you with tips and tricks, and hear from a panel of customers, including Nimbus Partners, Future Leaders and Websense, who are using Chatter every day. 16:00 – 17:00 Delivering the Next-Generation of Customer Service with Service Cloud 2 Service Cloud 2 is the next generation of customer service that connects you with your customers on any channel they choose. Phone, Facebook, Twitter, Google, self-service—Service Cloud 2 does it all. And now with Salesforce Chatter, contact centre agents can use real-time case collaboration to work across departments to close cases even faster and amaze every customer they touch. Join this session to learn more and hear how Misys and Easynet Connect deliver high impact, low cost service with Service Cloud 2. Sales Cloud 2 for Beginners: Intro to the World’s Most Popular Sales Application If you are evaluating or are in your first 90 days with Salesforce, this session is for you. Come and see how salesforce.com can help you win more deals, increase sales productivity and gain visibility to easily manage your business in real time. Learn about the future of enterprise collaboration and hear how Trinity Mirror Digital Recruitment is increasing win rates and closing larger deals. See how Sales Cloud 2 works in live demos, ask questions and interact with existing customers to learn new ways to grow your business! Force.com: The World’s Leading Cloud Platform for Business Applications Want to get more out of Force.com Cloud Apps? Join us to learn how to easily build and deploy powerful applications using the Force.com platform and hear from Nimbus Partners who is successfully building custom applications in the cloud. You don’t have to be a programmer or developer to join the revolution: Just point and click your way into this session. See it Live: How salesforce.com uses Service Cloud 2 to Deliver Stellar Customer Service Get a behind-the-scenes look at how salesforce.com’s global customer service organisation continues to reinvent the contact centre across five continents with Service Cloud 2. Learn best practices for real-time agent collaboration with Chatter, as well as how to foster a thriving community with access to knowledge, help, and training. B re ak ou t 1 B re ak ou t 2 B re ak ou t 3 Due to limited capacity, breakout sessions are available on a first come, first serve basis. 8 9 Breakout Sessions 14:45 – 15:45 Breakout Sessions 16:00 – 17:00 REPEAT SESSION Sales Cloud 2 for Beginners: Intro to the World’s Most Popular Sales Application If you are evaluating or are in your first 90 days with Salesforce, this session is for you. Come and see how salesforce.com can help you win more deals, increase sales productivity, and gain visibility to easily manage your business in real time. Learn about the future of enterprise collaboration and hear how O2 is increasing win rates and closing larger deals. See how Sales Cloud 2 works in live demos, ask questions and interact with existing customers to learn new ways to grow your business! Cloud 2: Leading the Enterprise Mobile Revolution Mobile computing has changed the way we socialize, consume and play. With salesforce.com leading the way, it’s revolutionizing the way we work. Come and learn how Salesforce CRM and Chatter for mobile devices help your teams stay connected and collaborate to close more deals than ever. Catch a sneak peek of the future of mobile computing in the enterprise with demos of the latest salesforce.com apps for all of your favourite devices, including iPad, iPhone, BlackBerry and Android. 14:45 - 15:10 Diamond Sponsor Session Fly through regulated customer take on with LifeApp 15:20 - 15:45 Diamond Sponsor Session Turning CRM into a Growth Strategy REPEAT SESSION Force.com: The World’s Leading Cloud Platform for Business Applications Want to get more out of Force.com Cloud Apps? Join us to learn how to easily build and deploy powerful applications using the Force.com platform and hear from Global Radio who is successfully building custom applications in the cloud. You don’t have to be a programmer or developer to join the revolution: Just point and click your way into this session. REPEAT SESSION Cloud 2: Leading the Enterprise Mobile Revolution Mobile computing has changed the way we socialize, consume and play. With salesforce.com leading the way, it’s revolutionizing the way we work. Come and learn how Salesforce CRM and Chatter for mobile devices help your teams stay connected and collaborate to close more deals than ever. Catch a sneak peek of the future of mobile computing in the enterprise with demos of the latest salesforce.com apps for all of your favourite devices, including iPad, iPhone, BlackBerry and Android. 16:00 - 16:25 Diamond Sponsor Session The Power of Sales Cloud and the Force.com Platform B re ak ou t 1 B re ak ou t 1 B re ak ou t 2 B re ak ou t 3 B re ak ou t 3 B re ak ou t 2 Follow @salesforce and join the conversation with #cloudforce Fan us at facebook.com/salesforce Due to limited capacity, breakout sessions are available on a first come, first serve basis. Due to limited capacity, breakout sessions are available on a first come, first serve basis. Platinum Sponsor Theatre Diamond Sponsor Sessions 14:45 - 16:20 1 of 3 iPads Be one of the first 500 to complete an event survey for your chance to win! Winners will be notified after the event. Win! 14:45 - 15:10 Breakout 3 - Deloitte Faster Customer Acquisition in Regulated Industries Learn how Deloitte has streamlined the customer take on process incorporating underwriting, electronic application processing, signature capture, lead and opportunity management, and sales activity management. Technically see how VPM (visual process manager) integrated with call scripting, Adobe Flex, Birst analytics and Docusign (for application and signature capture) come together into a robust package that significantly increases right first time applications. It embeds our process expertise and salesforce.com specific learning from multiple operational effectiveness projects and implementations in the insurance industry. 15:20 - 15:45 Breakout 3 - Bluewolf Turning CRM into a Growth Strategy CRM is not a technology, it is a business strategy geared at making your customer touches more effective and driving value from those relationships. Whether you are thinking about a new cloud deployment, or are challenged with achieving greater success with your current initiatives, attend this session to learn real world strategies to avoid CRM stagnation, and how to leverage CRM to set your company on the path for growth. • Biggest Win Business Process Optimisation to do NOW • How to avoid the Post-Go Live Adoption Dip • Key Success Trends - Get ahead with Bluewolf Top To-Dos Checklist for 2011 16:00 - 16:25 Breakout 3 - Accenture The Power of Sales Cloud and the Force.com Platform Join us to learn about exciting accelerators to achieve rapid and sustained business value, as we show you how to take full advantage of the power of the Sales Cloud and the Force.com Platform. We will review tools, tips, and tricks, including the “how to guide” on Partner Relationship Management, a packaged capability to build and migrate legacy applications to the Force.com platform, and an iPhone/iPad mobile sales kit that’s guaranteed to drive unprecedented productivity. We’ll share stories on proven benefits in the areas of total cost of ownership reduction, direct and indirect sales growth, and end user satisfaction, as we show you how your peers have pushed the limits and enjoyed limitless benefits with salesforce.com. 12:30-12:50 – VMware VMForce: The Enterprise Java Cloud 13:00-13:20 – westbrook International Master the Cloud 13:30-13:50 – BrightGen Maximising the Salesforce Cloud 14:00-14:20 – Xactly Corporation Strategic Sales Compensation in the Cloud 14:30-14:50 – BMC Introduction to BMC ServiceDesk on Force.com 15:00-15:20 – CA 12 13 What you’ll find in the Cloud Expo SALESFORCE.COM CLOUD APPS: Chatter – Come and see salesforce.com’s latest breakthrough, Salesforce Chatter. Chatter changes the way you collaborate at work keeping you up to date on all the people, documents and application data you care about most – all in real time. Come and see how Chatter can revolutionise collaboration within your company. Sales Cloud 2 – Get an up-close look at the world’s leading sales application and ask about the new features from the Summer ’10 release. Service Cloud 2 – See how companies like yours are moving customer service to the cloud – with good reason. Learn how the Service Cloud provides the flexibility to meet customer needs at a cost that makes sense in today’s economy. Ask to see how you can reach your customers where they want to be, from contact centres, Web self-service, or even Google, Facebook and Twitter. Mobile – Try out our mobile solution in your own hands! Alongside our experts, you will find out how to boost field productivity, improve data quality and speed response time for new leads or service inquiries. FORCE.COM PLATFORM: Force.com – Discover how the leading cloud computing platform for building and running business applications can help you succeed with custom business applications. Join us for live expert demonstrations of the latest Force.com innovations, including Force.com pages (Visualforce), Force.com code (Apex) and Force.com sites. ISV Recruitment – Learn how to extend your Sales Cloud 2, Service Cloud 2 and Force.com success by tapping into more than 1,000 partner solutions on the AppExchange. Explore the new ChatterExchange category and learn how to deploy these new collaborative apps with ease. All apps are pre-integrated, secure and trusted. You can even find top-ranked experts to help with your next cloud project. SUCCESS CLINICS: Book a 20 minute private clinic with a salesforce.com expert to answer your toughest questions. We’ll guide you through how you can rollout Chatter in your company, or answer any questions you have about achieving success with salesforce.com in your business. Come early as clinics are popular and on a first-come, first-served basis! SALESFORCE.COM TRAINING & CERTIFICATION: Get the most out of salesforce.com by training and certifying your administrators, developers and implementation teams. Sign up for our Learning Paths today and save big: Cloudforce attendees save 10% on training courses and 20% off Premier Training – an all-inclusive training package at a single, subscription-based price. CUSTOMER USER GROUPS: Come and learn more about local customer user groups. The objective of these informal groups is to share best practice and experience and connect with other customers who overcome similar challenges with their deployment of salesforce.com. SALESFORCE.COM FOUNDATION: Learn how Salesforce is the right solution for nonprofits to increase their social impact! Know any nonprofits around the globe that would benefit from the Salesforce.com Foundation license donation and discount program? Talk with Foundation staff about how your company can create integrated philanthropy. Training & Certification Usergroup Mobile Training & Certification Usergroup Mobile Training & Certification Usergroup Mobile Training & Certification Usergroup Mobile Training & Certification Usergroup Mobile 14 Cloud Expo Map Sponsor List Lift L i f t L i f t L i f t L i f t The Balcony P l a t i n u m S p o n s o r s T h e a t r e N o n P r o f i t N e t w o r k i n g A r e a L e v e l 2 G5 G6 G2 G3 G4 G7 G8 G11 G12 G13 G14 G17 G20 G23 G21 G22 G24 G18 G16 G19 G15 G25 P4 P5 P7 P8 D2 D1 D3 Registration 14 13 salesforce.com Success Clinics 3 1 11 4 2 12 5 7 9 10 8 6 Success Clinics Customer Reference Area P2 P1 G9 G9 G10 G1 success clinics 14 13 3 1 11 4 2 12 9 7 5 10 6 8 1 2 3 4 5 6 Force.com 1 & 2 Chatter 2 3 & 4 Service Cloud 2 5 & 6 Sales Cloud 2 7 & 8 Training and Certification 9 ISV Recruitment 10 Mobile 11 & 12 Usergroup 13 salesforce.com Foundation 14 Salesforce Demo Stations Gold Saaspoint G1 FinancialForce.com G14 Bluehawk Networks G2 RadianScøre® G15 Pervasive Integration G3 Clicktools G16 Webcom, Inc. G4 Cameleon Software G17 Eloqua G5 Navajo Systems G18 ExactTarget G6 Innoveer Solutions G19 Cognizant G7 Silverpop® G20 Cloud9 Analytics G8 NewVoiceMedia G21 BigMachines G9 Experian QAS G22 Emailvision G10 Postcode Anywhere G23 Cast Iron Systems G11 Avepoint G24 Magic Software G12 Astadia G25 Informatica G13 Diamond Accenture D1 Bluewolf D2 Deloitte D3 Platinum Xactly Corporation P1 BMC P2 VMware P4 BrightGen P5 CA P7 westbrook International P8 16 Diamond Sponsor D1 Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 181,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. Accenture is committed to being a good corporate citizen – dedicated to minimizing its environmental impact and helping individuals around the world build skills that enable them to participate in and contribute to the economy. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. www.accenture.com 18 19 Diamond Sponsor D2 Bluewolf Bluewolf is a global pack of experts committed to partnering with clients to attain Agile Business Transformation. Bluewolf consulting is focused on helping organizations transform their marketing, sales and customer care processes, leveraging Cloud Computing technologies. After bringing 10 years of best practices to every project, only Bluewolf can guarantee success. The company is distinctly positioned between classic management consultants and breakthrough technical designers. From demand generation to close, channel strategies to customer care, Bluewolf helps clients attain efficient, responsible business performance, gaining the label of tomorrow’s business standard. Its world-class portfolio proves its ability to match its Agile methodology with unparalleled vision. Clients include Dow Jones and Company, Foster MacCullum, Time Warner Cable, United Way, Chevron and more. Recognized for providing game-changing innovation and a unique business approach, Bluewolf won the 2010 OnDemand Top 100 Companies and 2009 Saleforce.com Authorized Training Partner of the Year. In addition, Bluewolf has received an outstanding 4.8 out of 5 rating on salesforce.com AppExchange for their outstanding service. Bluewolf has offices in San Francisco, New York and the United Kingdom. Join the conversation on www.twitter.com/bluewolfusa and www.facebook.com/bluewolfgroup. www.bluewolf.com 20 21 Diamond Sponsor D3 Deloitte At Deloitte, we are renowned for our innovation, collaboration, industry expertise, and outstanding quality of client service. As one of the leading business advisory organisations in the UK and member of Deloitte Touche Tohmatsu – a globally connected network member firms in over 140 countries with access to the intellectual capital of approximately 169,000 professionals, we are able to deliver a total solution to our clients, whatever their size, location or need. Our consulting practice offers a broad range of business and technology capability that delivers real business value. The power of ideas – with the power of technology – is as important as ever to help organisations accomplish great things. Working towards a clear goal, based on a solid strategy, and understanding the potential of the Cloud – that’s where Deloitte comes in. All of our projects use strategy, process and technology delivery, and we differentiate through our ability to rally the organisation around the delivery of real business value. www.deloitte.co.uk 22 23 Platinum Sponsor Platinum Sponsor P5 BrightGen BrightGen delivers Projects, Products and Support to a wide range of global organisations based upon the Salesforce Platform. BrightGen’s Salesforce services include: • Project Services – Salesforce.com and Force.com Implementations, Customisation and Development Projects • Products – A growing portfolio of Salesforce applications including Facilities and Asset Management, SMS Messaging, Management Information System (MIS) and Intranet Solutions • Support – ITIL based 24/7 Service Management including System Support, Administration and Continuous Improvement. BrightGen has extensive experience in delivering Salesforce solutions coupled with a background in system integration and application development which helps our customers ensure a successful Salesforce implementation, even in the most complex of environments. Our customers receive Support and Continuous Enhancements via our Service Management programme maximising the solutions value and return on investment. In our experience, the success of projects and services is primarily dependant on key individuals who have the attitude, delivery focus, technical ability and experience that ensures delivery success. At BrightGen, we focus on recruiting these individuals and providing a first class service to our customers. If you are looking for a Salesforce partner that listens and guarantees delivery success, then contact us. www.BrightGen.com P2 BMC Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organisations cut cost, reduce risk, and drive business profit. www.bmc.com Follow @salesforce and join the conversation with #cloudforce Fan us at facebook.com/salesforce Watch SalesforceTV at youtube.com/salesforce 24 25 Platinum Sponsor Platinum Sponsor P4 VMware VMware, Inc. is the global leader in virtualisation solutions from the desktop through the datacenter and to the cloud. At Cloudforce London VMware presents the VMware Cloud Application Platform, a modern application platform that leverages VMware’s advanced virtual infrastructure, addresses the requirements necessary to build and deploy cloud-based applications, and enables businesses to bring applications to market faster. Organisations are increasingly building applications with modern light-weight development frameworks and looking to run those applications on a cloud-scale virtualized platform. The VMware Cloud Application Platform provides the 2.5 million Spring Java developers with the best place to build and run applications that meet those demands. Spring and the VMware Cloud Application Platform enable an evolutionary pathway to the cloud whereby organisations can now choose with confidence to deploy their Java applications across virtual servers from both private clouds and public clouds such as VMforce. VMforce is a joint offering between VMware and salesforce.com that enables enterprise developers to instantly tap into Force.com data and service using the Spring Java framework. Organisations can easily deploy their next generation business applications on VMforce while leveraging VMware’s proven virtualisation solutions and the www.vmware.com P7 CA CA Technologies helps your organization become more agile with the most complete and proven project and portfolio management and agile planning solutions in the industry. CA Agile Vision™ and CA Clarity™ PPM provides an overarching view of your deliverables, costs, and resources across your Agile and non-Agile projects – helping you save money, meet requirements faster, and work smarter. CA Agile Vision is based on best practices from CA Technologies and Salesforce.com, two of the industry’s most experienced project management and agile development practitioners. CA Technologies’ project and portfolio management solution, CA Clarity PPM™, has consistently been recognized by analysts and over 1,200 customers for project management leadership, while Salesforce.com has successfully used agile practices for all its releases since 2006. CA Agile Vision runs on Force.com, one of the leading cloud management platforms. Delivered 100% over the web, the solution is available anywhere, fully secure, and rapidly scalable, and is supported by world-class facilities and professionals. Learn more in person at Cloudforce London or online at www.ca.com/agile 26 27 Platinum Sponsor Platinum Sponsor P1 Xactly Corporation Xactly Corporation is the market leader in on-demand sales performance management. The company’s SPM Suite™ of products enables sales and finance executives to design, implement, manage, audit and optimize sales compensation management programs easily and affordably. These solutions automate the process of aggregating data from disparate systems into a secure, hosted repository, and enable companies to leverage this business data, which is the lifeblood of sales performance management. Xactly helps companies improve operational performance, optimize sales effectiveness, proactively manage risk and compliance, and maximize profits. The Xactly family of products is used across a variety of industries and company sizes, ranging from SMBs to large enterprises. www.xactlycorp.com P8 westbrook International Westbrook provides innovative professional services for businesses of all sizes to optimise the power of cloud computing. Our salesforce.com solution ranges; force for business for commercial sectors and force for good for Not for Profit organisations, bring together the platform, the tools and the applications to deliver real solutions for your business. With many years of experience delivering success to hundreds of clients we offer consultancy, development, implementation, data migration and training skills to evolve cloud solutions to deliver your business objectives, whether they are managing your costs, growing your revenues, improving customer satisfaction and retention or indeed all three. We attribute our success to the combination of an experienced and passionate team of strategists, consultants and developers leveraging strong partner relationships to add value to your organisation with complementary applications and specialist services, all delivered using our proven project implementation process WISDOMTM to guarantee methodical and successful delivery. Whether you are considering cloud applications for the first time or looking to review or widen the scope of your CRM platform with further development, web or database integration, westbrook can provide a fresh perspective on operating a profitable business in the cloud. www.wigroup.com 28 29 Gold Sponsor G25 Astadia Astadia is a global leader in technology-enabled business consulting, focused on Cloud Computing and SaaS technologies. Top Salesforce.com partner by projects delivered, certified consultants, and customer satisfaction. Astadia’s proven methodologies analyse business challenges, document clear effective solutions that lead to improved customer relations and tangible business results. The company’s four practice areas are: Sales acceleration, Marketing acceleration, Customer Service and Support, and Cloud transformation/Application Rationalisation for IT. Astadia’s certified technology experts deliver solutions in more than 30 countries. Strategic technology partners include Salesforce.com, Google and Eloqua. Astadia offers a comprehensive resource for the latest in Cloud technology. www.astadia.com Gold Sponsor G9 BigMachines salesforce.com customers voted BigMachines “Best Quoting Tool” on the AppExchange 2008 & 2009! Sell more and sell faster in the cloud with BigMachines Product Configurator, B2B eCommerce, Quoting and Proposal Software. Streamline the sales process from inquiry to order with on-demand product configuration, workflow approvals and proposal generation from the global leader in sales configurator software. Integrate to a CRM or ERP system to easily create your own powerful web-based selling platform. Enable your sales staff, channels, and customers to generate sales quotes, orders and proposals quickly and accurately with BigMachines. Our rapidly growing customer base includes global leaders such as Kodak, Siemens, and Ingersoll Rand. www.bigmachines.com G24 Avepoint AvePoint is a global technology company and software innovator headquartered in the United States. Since its founding in 2001, AvePoint has become the world’s largest provider of infrastructure management software solutions for Microsoft SharePoint Products and Technologies. Propelled by the world’s largest SharePoint- exclusive research & development team. DocAve for Salesforce is the industry’s most powerful solution for protecting, managing, and integrating Salesforce.com with Microsoft SharePoint Products and Technologies. With a unified platform and three independently deployable modules, DocAve for Salesforce was developed in response to the growing demand for a comprehensive backup and recovery solution for Salesforce CRM data, as well as a solution for the seamless, real-time integration of Salesforce CRM and Salesforce Chatter content into the Microsoft SharePoint platform. www.avepoint.com 30 31 Gold Sponsor Gold Sponsor G11 Cast Iron Systems Cast Iron Systems, an IBM Company, is the leader in cloud application integration with thousands of customer integrations. The Cast Iron platform provides everything companies need to successfully integrate salesforce.com’s cloud offerings, including Chatter, with hundreds of applications in days. It can turbo-charge your salesforce.com experience and save you thousands by providing real-time visibility of data locked away in other applications. The platform provides unmatched deployment flexibility (multi-tenant Cast Iron Cloud2 or on-premise appliances). www.castiron.com G16 Clicktools Create custom surveys, call scripts & forms and combine the information collected with Salesforce. Clicktools won an AppExchange Customer Choice Award in 2008 and 2009 and provides unmatched functionality including: • Create powerful content including multiple pages, branching and complete corporate branding. • Collect through multiple channels including web, email, workflow, call center, IVR or Salesforce reports. • Combine with Salesforce to create, update and link any information. • Analytics in Clicktools to gain valuable insight. To find out how Clicktools can drive information & insight in to Salesforce contact us now on 0800 0432587 or email salesforce@clicktools.com. www.clicktools.com G17 Cameleon Software Cameleon Software provides the leading CPQ solution for Salesforce CRM. Our full integration with Salesforce.com empowers users to: • configure and price products easily • generate accurate quotes and high quality sales proposals • build and launch new products offerings faster than ever before Cameleon Software’s CPQ solution is available on Chatter, is easily scalable and deployed in leading enterprises in manufacturing, insurance, telecom and high-tech in Europe, North America and Asia Pacific. www.cameleon-software.com G2 Bluehawk Networks Bluehawk Networks is a next-generation IT Service Management company that delivers advanced service desk solutions and strategic IT assessment and provisioning services. The company’s Insite® solution is the industry’s first and only cloud-based, ITIL v3.1-certified ITSM solution that runs as a native Salesforce application on the Force.com platform. www.bluehawknetworks.com 32 33 Gold Sponsor Gold Sponsor G10 Emailvision Emailvision has grown to become the global market leader in software as a service for email marketing. The Emailvision mission is to provide excellence in software & service for our clients to reach their email marketing goals. Serving over 5,000 e-marketers worldwide, the Emailvision flagship product, Campaign Commander, has become the benchmark software service for successfully sending out over 3 billion email messages per month. Campaign Commander provides marketers with the necessary business and technology solutions to deliver highly targeted and relevant one-to-one marketing for the highest possible ROI including: Integration with salesforce.com and other 3rd party applications. www.emailvision.com G5 Eloqua Eloqua helps clients dramatically accelerate revenue growth. Eloqua provides powerful business insight to inform marketing and sales decisions today that drive revenue growth tomorrow. The company’s mission is to make its customers the fastest growing companies on earth. Thousands of users rely on the power of Eloqua to execute, automate and measure programs that accelerate revenue growth. Eloqua’s customers include Adobe, Dun and Bradstreet, ODL Securities, Polycom, Schroders, Sony and Vodafone. The company is headquartered in Vienna, Virginia, with offices in Toronto, London, Singapore and throughout North America. For more information email demand@eloqua.com. www.eloqua.com G8 Cloud9 Analytics Cloud9 Analytics is the global leader in SaaS performance management applications delivered directly to line-of-business managers to increase revenue. The Cloud9 Pipeline Accelerator Suite enables sales management and operations to more effectively manage their sales pipeline and forecast. The result is a dramatic increase in forecast accuracy, increased win rates and higher CRM adoption. Powered by patent-pending row-versioning database technology, Cloud9’s applications deliver value in just 24 hours and require zero installation, zero maintenance and zero IT support. Cloud9’s customers include Covad Communications, Data Domain, Siemens, Thermo-Fisher Scientific, and Thomson Reuters. www.cloud9analytics.com G7 Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services. With Cognizant as your salesforce.com partner, you get a technology and industry leader who can deliver high impact business solutions in the Cloud. With over 88,000 dedicated professionals based in 50 global delivery centers, you have access to the best talent in the world. Cognizant delivers challenging, multi-country salesforce.com projects across multiple industries and has developed solution accelerators for key sectors designed to reduce implementation timelines and deliver business value to our clients. Get the partnership your business deserves. Get Cognizant. www.cognizant.com 34 35 1 of 3 iPads Be one of the first 500 to complete an event survey for your chance to win! Winners will be notified after the event. Win! Gold Sponsor Gold Sponsor G14 FinancialForce.com FinancialForce.com delivers unique online accounting solutions built natively on the Force.com platform that give accountants and CFOs online, real-time financial information, always in balance and always up to date. All delivered by secure systems, which we look after for you on the world’s most trusted business cloud computing platform, from salesforce.com. Full multi company and multi currency, and fully scalable, so it can grow and change with your business requirements. Create invoices directly from closed business in your CRM with no manual rekeying or duplication of data. www.financialforce.com G22 Experian QAS Experian QAS have partnered with salesforce.com to provide users with an integrated, off the shelf data quality solution. With this in place, you can be confident your CRM database stores accurate, up to date contact information on your customers, prospects and business partners. Benefits to your organisation: • Increased ROI on your salesforce.com investment as you can rely on data for effective relationship management • Enhanced data analysis as reports are based on accurate data • Improved customer perception as communications arrive correctly addressed • Reduced time and administration costs associated with poor data quality • Improved efficiency as name and address details can be recorded www.qas.co.uk G6 ExactTarget ExactTarget is a leading global provider of on-demand email and one-to-one marketing solutions. The company’s software as a service technology provides organisations a single platform to connect with customers via email, SMS text messaging, social media and landing pages. Supported by collaborative global services teams, ExactTarget’s technology integrates with more sales and marketing information systems than any other in the industry, including Salesforce.com, Microsoft Dynamics CRM, Omniture and Webtrends among many others. ExactTarget’s software powers permission- based multi-channel communications for thousands of organisations around the world including Expedia.com, Aurora Fashions, Papa John’s, Sun Microsystems, Value Retail, WSPA and Gulf Air. For more information, visit www.exacttarget.co.uk. 36 37 Gold Sponsor Gold Sponsor G12 Magic Software Magic Software Enterprises (NASDAQ: MGIC) is a global provider of application platforms and business integration solutions. Our business technology gives partners and customers with the power to efficiently build, deploy, and integrate IT applications. Our products incorporate 25 years of technology investment – both software innovation and customer feedback. When you implement a Magic Software solution, whether it’s the uniPaaS application platform or the iBOLT integration suite, you get powerful technology, simplicity of use, and measurable business results. Our customers say that our core strength lies in delivering business productivity and reducing the complexity of IT projects. www.magicsoftware.com G18 Navajo Systems Virtual Private SaaS (VPS) for Salesforce completely eliminates the regulatory restrictions which may apply to corporate data stored in the cloud. Navajo Systems’ patent-pending technology allows organizations to adopt Salesforce while ensuring that no regulated information or confidential customer data is stored outside the organization. Sensitive data remains encrypted at all times on Salesforce servers, yet key application functionality (e.g., searching, sorting) remains intact. The customer, alone, holds all the encryption keys (Salesforce has no way of decrypting the data stored on their servers). No modifications whatsoever are required to any Salesforce application code. Implementation is easy and straightforward. www.navajosystems.com G13 Informatica Informatica is the world’s number one independent leader in data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives whether using traditional IT computing systems or the Internet Cloud. From Cloud Services for Salesforce CRM Administrators and business analysts, to the leading Cloud Data Integration Platform for Enterprise IT, Informatica offers the most comprehensive, unified and open platform for Cloud Integration. Winner of the Customer Choice 2009 AppExchange Integration App of the Year award. www.InformaticaCloud.com G19 Innoveer Solutions INNOVEER SOLUTIONS, an award-winning CRM consulting firm, provides advanced CRM services that focus on the entire suite of salesforce.com products – from Sales Cloud to Service Cloud to Chatter and Force.com. The company’s deep industry and functional knowledge, as well as broad technical and integration skills enable organizations to address their critical customer-facing issues. With an exclusive focus on CRM, Innoveer has worked with more than 400 organizations, in the areas of planning and strategy, technology implementation and optimization for salesforce.com customers in the life sciences, high-technology and insurance verticals, among others. www.innoveer.com 38 39 Gold Sponsor Gold Sponsor G23 Postcode Anywhere Postcode Anywhere for Salesforce CRM is a rapid address finder that captures and verifies international addresses five times faster than conventional methods and combines worldwide business data from Dun & Bradstreet to prospect sales leads. The two-in-one package integrates with any address object or web2lead form so you can empower your business in minutes. UK pricing starts from £140/user/ year for UK street-level data – there are no setup costs and technical support is provided for free. A free 30 day trial is available. For a full list of features and pricing, visit: www.postcodeanywhere.com/appexchange G15 RadianScøre® RadianScøre® is 100% Native App designed to win more business. Engages with the sales team and is on the same salesforce.com page as Leads – Accounts-Opportunities. • RadianScøre® provides visibility of each phase of the sales cycle and helps effectively plan, manage and measure business winning activities. • RadianScøre® directly links everyday sales activities to your training and coaching program with coaching notes customizable for your business • RadianScøre® snapshot reports on the same page as Leads – Accounts – Opportunities + Individual and Team performance analytics. • Radian4Casting™ provides evidence-based revenue forecasts by combining sales team performance with enhanced Opportunity management. www.radianscore.com G21 NewVoiceMedia NewVoiceMedia provides fast, flexible and cost-effective hosted telephony solutions for businesses of all sizes. Smaller companies take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively. Larger companies operating a contact centre can take advantage of a more flexible system that doesn’t require specialist expertise, or months, to implement or adapt. Our solution, ContactWorld for salesforce.com, brings truly integrated telephony to Salesforce CRM, enabling companies to seamlessly run their entire customer service business in the cloud. It provides a single source of information for all customer data to successfully integrate a support team and their CRM. www.newvoicemedia.com G3 Pervasive Integration Pervasive enables highly efficient, reliable Salesforce integration with SAP, Oracle, HR systems and more without custom coding, extensive software libraries or high expense. Pervasive has been a partner of salesforce.com longer, and has more in-production customers, than any other integration vendor. The strategic partnership between Pervasive and salesforce.com provides new integration capabilities for salesforce.com customers, and powerful ways to link salesforce.com with enterprise applications. A Salesforce partner since 2001, we’re the platform behind 1000+ successful integration implementations to enterprise applications, databases, file formats, other SaaS applications, and legacy data. AppExchange Certified • Premier Salesforce Technology Partner www.pervasiveintegration.com 40 41 Gold Sponsor Gold Sponsor G4 Webcom, Inc. WebSource CPQ (Configure, Price, Quote) allows you to move effortlessly from opportunity to order. Simplify the sales process and configure, price, quote and propose your product/service offerings across all channels, anytime, anywhere. Generate any document on demand without any duplication of effort or data. ResponsAbility is a web-based SaaS offering for managing business processes. Like a command center, it enables management and tracking of individual tasks, as well as electronic communications and collaboration related to those tasks. www.webcominc.com G1 Saaspoint Saaspoint is one of the largest global providers of consulting services centered around the OnDemand and Software as a Service (SaaS) delivery model, and is focused on the successful deployment and integration of cloud computing projects. Saaspoint is a centre of excellence for developing AppExchange and Force.com applications. Established by original founders of salesforce.com EMEA, Saaspoint operates in UK, mainland Europe and North America and has offices in London, Dublin and Denver. It has helped hundreds of customers and hundreds of thousands of users to achieve success and exceptional ROI through their use of cloud computing. www.saaspoint.com G20 Silverpop® Silverpop® is a leading provider of email marketing and marketing automation solutions. Companies rely on the Silverpop Engage platform to create and manage sophisticated email marketing campaigns that reach millions of individuals – one at a time – engaging prospective customers and enhancing lifetime customer value and brand loyalty. Silverpop’s marketing automation capabilities enable B2B marketers to efficiently manage leads and drive qualified sales opportunities through scoring and by nurturing campaigns that move prospects from interest to conversion. With offices in the United States, the United Kingdom and Germany, Silverpop’s marketing technologies are used by industry-leading brands worldwide. www.silverpop.com Follow @salesforce and join the conversation with #cloudforce Fan us at facebook.com/salesforce Watch SalesforceTV at youtube.com/salesforce 42 Notes • Gain insights in 325+sessions featuring 350 speakers • Get hands on in 40+ training labs • Explore solutions from 250+ partners • Meet 1:1 with success managers and 1000+ experts • Network with over 20,000 attendees Tomorrow’s Cloud at Yesterday’s Prices Join us at Dreamforce ‘10, the cloud computing event of the year A year’s worth of learning in four days December 6-9, 2010 Moscone North, South and West, San Francisco www.dreamforce.com I left Dreamforce educated, invigorated, and ready to push my own company to new levels of performance. Phil Rowinson, VP of Sales Operations, Intralinks “ $400 discount Exclusive to Cloudforce 2010 attendees! $599 – Register between 7-17 September (full price $999) Promo code: MKDCLDLON ” 44 Block Two, Lotus Park, The Causeway Staines, Middlesex, TW18 3AG, UK General Enquiries: +44 1784 607000 Sales: 00800 7253 3333 Support: +353 1 2723 503 www.salesforce.com/uk Cloudforce 2010 materials are printed on FSC-certified papers and printed with FSC-certified printers. Thank you to our Diamond Sponsors

London Event Guide V10- FINAL.pdf

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