The Australian Quality Training Framework (AQTF) Quality
Indicators are designed to assist Registered Training Organisations
(RTOs) enhance continuous improvement to strengthen training
and business performance.
The three quality indicators are:
– This indicator focuses on the extent to
which learners are engaging in activities likely to promote high-
quality skill outcomes and includes learner perceptions of the
quality of their competency development and the support they
receive or have received from RTOs.
– This indicator focuses on employer
evaluation of learner competency development and the
relevance of learner competencies for work and further training,
as well as employer evaluation of the overall quality of the
training and assessment.
– This indicator shows the number
of enrolments and qualifications completed and units of
competency awarded in the previous calendar year by each RTO.
To measure their performance against the indicators, RTOs are
required to use the nationally endorsed Learner Questionnaire,
Employer Questionnaire and Competency Completion Online
System. Reports of Quality Indicator data, along with other
information such as audit history and substantiated complaints,
contributes to a Registering Body’s risk assessment of an RTO’s
quality, and informs decisions concerning the frequency and
targeting of audits.
The Quality Indicators Resources Package (accessed via: www.
training.com.au) contains a number of resources designed to
help RTOs manage data collections and analyses, and to prepare
reports for quality assurance and improvement.