Dedicated Hosting Service Agreement
Page 1 of 5
Version: 2/18/2010
LightEdge Solutions, Inc. – Dedicated Hosting Service Agreement
Page 1 of 5
This Dedicated Hosting Service Agreement (“Service Agreement”) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. (“LightEdge”) shall supply certain
Services to Customer. The Master Service Agreement entered into between LightEdge and Customer fully incorporates the terms herein and provides that this Service Agreement, and
Customer’s execution of the Master Service Agreement constitutes acceptance of the terms and conditions stated herein. Capitalized terms used but not defined herein shall have the
meanings set forth in the Master Service Agreement. The Initial Term length for this Service is set forth on the applicable Purchase Agreement, executed by LightEdge and Customer,
making reference to this Service.
1.0
Terminology
Authorized Contact: “Authorized Contact” is a representative authorized by Customer to
request service changes using procedure outlined herein.
Codeword: “Codeword” refers to a secure password known only to Authorized Customer
point of contacts and representatives of LightEdge.
Customer: “Customer” is party LightEdge is entering into Service agreement with.
Equipment: “Equipment” refers to Equipment that LightEdge has deployed in LightEdge
managed facilities to provide service to Users.
Service: “Service” refers to the systems, equipment and interfaces used to provide the
Dedicated Hosting Service to Users. The use of Service in this document is specific to the
service outlined in this document. Use of the term Service in any other LightEdge
documentation in no way supersedes the definitions of Service outlined herein.
Service Provider Licensing Agreement: LightEdge is a Microsoft Gold Partner and has
a “Service Provider Licensing Agreement” (SPLA) in place with Microsoft. Through the
SPLA agreement, LightEdge is authorized to resell Microsoft licensure, including various
Mi