Recent years have seen a downfall in the number of hotel staff available. Cloud PMS acted as a lifesaver for hotels that were experiencing staffing shortages. Many hotels resorted to using web-based hotel PMS to cover up the lack of staff on their hotel property. Go through the complete article for more details
Automation is the Solution for Staff Shortage in Hotels
The recent years have seen a downfall in the number of staff available for hotels. While
employee retention rates have always been low in the hospitality industry, the pandemic
years pushed those numbers down even further. According to statistics provided by the
U.S. Bureau of Labor Statistics, there has been a 16% decline in accommodation worker
employment rates as compared to June 2019.
Cloud PMS acted as a lifesaver for hotels that were experiencing staffing shortages.
Many hotels resorted to using web based hotel PMS to cover up the lack of staff in their
hotel property. By automating many of the functions of the hotel, the management
reduced the pressure on their staff. Even today, many hotels are facing a shortage of
staff and they need to use cloud PMS in various areas of their hotel operations to ensure
When hotels are operating with a small team, they can use the automation features
offered by web based hotel PMS to do more tasks in less time. This allows them to make
the best use of the resources given to them and also offer better pay and opportunities
to their staff without suffering losses. Any hotel looking to retain staff and keep guests
satisfied, should look into increasing automation in their hotel operations.
The Increasing Need for Automation in Hotel
Even after the pandemic, when hotels tried to hire staff back, many of their staff
members had taken up jobs in other industries. As a result, the hotels were left with a
lack of staff members for many of their hotel operations. Lack of staff put more pressure
on the current team members thereby reducing the standard of services offered by the
hotel leading to a reduction in guest satisfaction.
For many hotels that were using on-premise PMS, updating to a web based PMS was
essential as they were not able to meet the demands of modern travelers with their
traditional PMS. A web based hotel PMS is the essential step towards modernizing