A recent Client User Forum hosted by TnT Expense Management (News - Alert) brought together leaders from global organizations
in market sectors ranging from financial to healthcare, but it was the company’s executive team that broke down the benefits of
employing a comprehensive expense management plan.
While the overall program reached beyond telecom expense management (TEM) to address doing business in current economic
conditions among other topics of interest for attendees, the company’s executives discussed the best ways to reduce and optimize
telecom and wireless expenses.
The Connecticut-based company is a global provider of telecommunications and technology expense management, providing a
range of managed services designed to reduce or optimize telecom and wireless expenses for global enterprise clients in all major
industries and government.
Lorraine Braden Knox, Vice President of Operations and Contracts at TnT, says TnT assists companies in quickly gaining control
over carrier contracts, billing, inventory, and reporting, setting the groundwork for complete knowledge of their Telecom network.
A well negotiated telecom contract is the cornerstone to expense management and can save a company 20 percent over their
Braden Knox said she focuses on the three phases of contracts: Pre-negotiation, Negotiation and Post-negotiation.
“Pre-negotiation is where you do your homework,” she said. “This phase is the preparation phase and the most critical.”
While often time consuming, this part of the process is where a company’s up-front efforts can save big dollar returns in the long run.
“In order to negotiate with strength, it’s important to know where you are,” said Braden Knox. “And this includes knowing what
services you have in what quantities, what your current rates are, where your overall current spend is, and where you plan to be in
the next few years” in order to determine focus for the negotiation. “You also need to consider your current discounts and credits