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CIA TECHNICAL HANDBOOK
TABLE OF CONTENTS
1 . Miss ion Ob jec t i ves
2 . Leve l 1 - P re -Operat ions (P re -Op )
3 . Check- In
3 .1 In -Store Forms
4. Leve l 2 – D iagnost ics
4 .1 PC Doctor
4 .2 DFT
4 .3 Vi rus Scan
5 . Contact C l ient
6 . Repa i r
6 .1 Motherboard / Power- re la ted serv ice
6 .2 B IOS Er ro rs
6 .3 STOP / SU Er ro rs
6 .4 Common Operat ing System Er ro rs
6 .5 Windows Reg is t ry
6 .6 Operat ing System Serv ice Check l i s t
6 .6 .1 Sys tem Tune-up and Opt imizat ion
6 .7 Vi rus Remova l
6 .8 Spyware Remova l
6 .9 Winsock2 and D ia l -Up Network ing (DUN)
6 .10 Operat ing System Repa i r
6 .10 .1 Sof t Ins ta l l Windows 98/SE/ME
6 .10 .2 C lean Ins ta l l 98/SE/ME
6.10 .3 Fo rmat Ins ta l la t ion o f Windows 98/SE/ME
6.10 .4 Windows 2000/XP Repa i r Methods
6 .11 Common F i le Ex tens ions fo r Data Backup
6 .12 Gener ic / Qu ick F ixes
7 . Post -Op
8 . Check-Out
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MISSION OBJECTIVES
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Unders tand new ways to check in c l ients and manage the i r expectat ions
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Unders tand new d iagnost ic p rocesses and too ls
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Troub leshoot and e rad icate v i ruses e f fec t i ve ly
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Unders tand what Adware/Spyware a re and how to e rad icate them
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Learn new, bas ic , and low leve l t roub leshoot ing p rocedures
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Learn more e f fec t i ve ways o f reso lv ing advanced operat ing sys tem issues , NOT jus t
res to r ing
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Reso lve advanced Winsock/Dia l -up Network ing i ssues
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2 .0 - LEVEL 1 – PRE-OPERATIONS (PRE-OP)
The fo l lowing a re s teps that take on ly a moment andA be per fo rmed on every computer
before i t i s checked in to tech bench o r a t the beg in ing o f an on-s i te serv ice ca l l
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Rep l i ca te c l ient ’s i ssue (s )
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Open the c