Most complaints are the NHS are resolved at a local level through the NHS complaints procedure, but if you wish to complain about a national service
or regulator then below you will find information surrounding what to do in such instances. The NHS foundation trusts are hospital or mental health
trusts that have been given more independence about the way they're run and funded. Foundation trusts are regulated by an operation named
Monitor, and Monitor has the power to intervene in the running of an NHS foundation trust in order to safeguard NHS patients and services. To
complain about a foundation trust, firstly follow the standard NHS complaints procedure first - this is available on the NHS website.
If you're not happy with a service provided by NHS Direct, a separate arm of the NHS, then you can complain by phone on 0845 4647, by using the
â€˜NHS Direct feedback form', or by writing to The Chief Executive, NHS Direct, 8th Floor, 2a Riverside House, Southwark Bridge Road, London SE1
9HA. In each case, you should receive a confirmation letter of your complaint within two working days, and NHS Direct will try to solve the issue within
the following 21 days. Blood and transplant services, the regulation of medicines, and decisions about what treatments should be used are run by
organisations across the NHS nationally. If you have a complaint about these services you should complain to the NHS Blood and Transplant, c/o
Head of Service Quality, National Blood Service, Colindale Avenue, London, NW9 5BG, or alternatively via email to email@example.com.
About the Author
The Department of Health aims to respond to any formal NHS complaints within 20 working days, therefore if you have a specific complaint about the
Department of Health, you can visit their website for more information, or email firstname.lastname@example.org. Alternatively, you can call the Customer
Service Centre on 020 7210 4850 or speak to The Medical Protection Society.