Customers are unhappy when the one compliance officer at the firm with sole access to the archive, and we’ll call him “Joseph,” quits and joins their competitor. Read the PDF or visit the blog to know Why Compliance Officers are Unhappy with Communications Archiving Solutions at https://bit.ly/2UAADL4
ARE UNHAPPY WITH
Archives: the word itself conjures up images of cobweb-ridden dark spaces deep
underground where few people are brave enough to venture. Our university library
archive was infamously known as, “The Stacks,” and it offered exactly the kind of
experience that you’d expect from a word like, “archives.” Store whatever
document it is that you have, tag it, and then forget about ever going back into
the depths of that sub-basement to retrieve that content again.
In today’s era of communications archiving, is that the kind of experience that you
want to have? There is a superior option to storing, tagging, and losing all hope of
ever retrieving the content again. With today’s volatility in the market, constantly
changing regulations, new guidelines coming in from Europe to protect consumers
against the bias in high-risk artificial intelligence systems, “set it and forget it”
isn’t a viable practice. Communications Compliance must be relentless and
routinely updated to meet new guidelines as well as be capable of retroactively
applying those same guidelines to archived communications.
Are customers happy with their communications archiving
At the end of the day – it’s about the customer experience. If a customer is happy
with their archiving solution, then everyone wins. However, if a customer is
unhappy, well, we can all guess how that scenario typically plays out.
Apparently, the data seem to suggest that customers could go either way; it’s a
50-50 draw if they’re going to be happy – or unhappy – with their communications
archiving solution. Answers were collected via a randomized recent public poll
conducted on Linkedin in May 2021. Bottom line – there’s room for improvement.
Perhaps it’s easier to relay what makes customers unhappy. One of the biggest
complaints of compliance officers is the requirement for specialty hardware to
perform the surveillance and communications arc