<p>How to Use Technology to Improve
Customers are the lifeline of your business. Your
chances of succeeding depends on the number of
customers you can gain and retain. Hence,
ensuring quality customer service should always
be among your top priorities.
When customers are happy with you, they'll stick
around. And their loyalty can mean more referrals
for the years to come. If you haven't tapped on
technology to improve your customer service, it's
high time that you do so.
Here are tips on how you can attract and keep customers and at the same time
improve business efficiency.
Keeping your Website Updated
There are various ways you can connect with your
customers, whether prospective or existing. And your
website is the number one tool you can use for that.
See to it that your website is always updated,
especially when it comes to your contact details, and
the products and services that you offer.
People will be coming to your website to know more
about what you do. They won't always have the time to
go to you personally or send you a message. It helps if
they will be able to find information they need, fast
and easy, right on your website.
Ensuring your Email is Monitored
Having a working email address for your
business makes no sense if nobody monitors it.
If you can't sit down to check customer emails
you are receiving at least once a day, make it a
point to have someone do it for you. You never
know when an urgent question or a promising
offer comes along.
Also, being able to response to queries as soon
as possible increases customer's confidence
toward you. When customers feel they are
listened to and taken care of, they are more
likely to do business with you.
Communicating with your Clients
using their preferred Methods
Snail mail may not be effective to everyone on your
customer list. For younger generations, SMS may be
more appropriate. For professionals and other
customers, chatting with a customer service