2016 UPS Rate and Service Guide

Dec 7, 2016 | Publisher: edocr | Category: Business & Jobs |  | Collection: Manuals | Views: 104 | Likes: 2

2016 U PS® R ATE and SERV ICE GU IDE Daily Rates Updated July 11, 2016 Stay on top of the latest UPS news, announcements and critical updates via e-mail at ups.com/subscribe. Essential Contacts Support UPS Customer Service ups.com® 1-800-PICK-UPS® 1-800-877-1548 En Español 1-800-782-7892 International 1-800-811-1648 Billing 1-800-554-9964 Hazardous Materials 1-800-833-0056 Hearing Impaired – TTY/TDD customer.service@ups.com International Shipping ups.com/international 1-800-782-7892 Zone Charts View or download at ups.com/rates WorldShip® Technical Support ups.com/worldshipsupport 1-888-553-1118 UPS Package Design and Test Lab 1-877-877-7229 UPS CampusShip® Support Help Desk: 1-877-289-6418 (United States) Eform: ups.com/eform Help Desk Listing for other Countries: campusship.ups.com/techsupport UPS® Ground Time in Transit ups.com/maps Freight Services UPS offers multiple options for shipments over 150 pounds. For more information on these services, go to pages 4-6. Air Freight Services ups-scs.com/airfreight 1-800-443-6379 Ocean Freight Services ups-scs.com 1-800-443-6379 UPS Express Critical® upsexpresscritical.com 1-800-714-8779 UPS Freight® – LTL and Truckload ltl.upsfreight.com 1-800-333-7400 (LTL) 1-888-682-4652 (TL) UPS Trade Direct® ups.com/tradedirect 1-800-742-5727 UPS Worldwide Express Freight® ups.com/worldwideexpressfreight 1-800-782-7892 UPS Worldwide ExpeditedTM Ground Freight ups-scs.com 1-800-443-6379 UPS Solutions Visit ups.com/solutions to view the full portfolio of UPS services. The UPS Store® theupsstore.com 1-858-455-8800 UPS Capital® upscapital.com 1-877-263-8772 UPS Mail Innovations® upsmailinnovations.com 1-800-500-2224 UPS Supply Chain Solutions® ups-scs.com 1-800-742-5727 How To Use This Guide Find what you need to ship your packages – from services and rates to packaging and payment – in the following pages. For your convenience, the UPS® Rate and Service Guide is divided into five sections that cover each of the primary steps involved in preparing and processing a shipment. At the beginning of each section, further detail as to what is covered in that section is provided. Section 1 Choosing a serviCe Pages 3-9 Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply. Section 2 PreParing a shiPMenT Pages 10-24 Information about how you package a shipment, determine the rate and get the shipment to UPS is provided. Section 3 DeTerMining The raTe Pages 25-132 Determine the rates and zones for domestic, export and import shipments. Also, learn about value-added services that are available. Section 4 TraCking anD PayMenT Pages 133-138 Convenient and up-to-the-minute ways to track shipments are reviewed, as well as an explanation of the UPS invoice, its presentation and various billing and payment options. Section 5 UPs® TariFF/TerMs anD ConDiTions oF serviCe – UniTeD sTaTes Pages 139-170 Essential information is provided regarding the general terms and conditions of service governing UPS and its affiliates in the transportation of packages and UPS Worldwide Express Freight® pallets in the United States. ups.com® 1-800-PICK-UPS® 2 Table of Contents In this UPS Rate and Service Guide, you will find the combined 2016 UPS Package Daily and Standard List Rates for the 48 contiguous states, referred to as “Daily Rates,” effective July 11, 2016 (unless otherwise noted). Daily Rates apply to UPS account holders who received Daily Rates prior to July 11, 2016, to shippers who establish a six-digit UPS account on or after July 11, 2016, or as UPS may otherwise agree in writing. You will also find service and rate information for UPS freight services including Air Freight and Less-Than-Truckload. The most current version of this Guide can be downloaded at ups.com/rates. Choosing a Service UPS® Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Preparing a Shipment Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Determine the Weight and Size. . . . . . . . . . . . . . . . . . . . . . . 16 Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Pickup and Drop-off Availability. . . . . . . . . . . . . . . . . . . . . . 23 Determining the Rate Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Determine the Rate and Zone . . . . . . . . . . . . . . . . . . . . . . . . 27 West and East State Classifications . . . . . . . . . . . . . . . . . . . 28 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 UPS® Standard Zone Chart (to Mexico) . . . . . . . . . . . . . . . 38 Import. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 UPS 3 Day Select® and UPS Standard Zone Chart (from Canada) . . . . . . . . . . . . 42 UPS Standard Zone Chart (from Mexico). . . . . . . . . . . . . . 43 Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air® Early. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 UPS Next Day Air Saver® . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 UPS 2nd Day Air A.M.® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 UPS 2nd Day Air® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 UPS 3 Day Select®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 UPS® Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 UPS Next Day Air® Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS 2nd Day Air® Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS 3 Day Freight® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS Next Day Air® Freight NGS. . . . . . . . . . . . . . . . . . . . . . . 73 UPS 2nd Day Air® Freight NGS . . . . . . . . . . . . . . . . . . . . . . . 73 UPS 3 Day Freight® NGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Shipment Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 UPS Worldwide Express Plus®. . . . . . . . . . . . . . . . . . . . . . . . 75 UPS Worldwide Express® . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 UPS Worldwide Express Freight® . . . . . . . . . . . . . . . . . . . . . 78 Determining the Rate (continued) Export (continued) UPS Worldwide Saver®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 UPS Worldwide Expedited® . . . . . . . . . . . . . . . . . . . . . . . . . . 82 UPS® Standard To Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 To Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Shipment Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . 92 UPS Worldwide Express NA1® . . . . . . . . . . . . . . . . . . . . . . . . 92 UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 UPS Worldwide Express Freight . . . . . . . . . . . . . . . . . . . . . . 95 UPS Worldwide Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 UPS 3 Day Select® from Canada . . . . . . . . . . . . . . . . . . . . . 102 UPS® Standard From Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 UPS Returns® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Air Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 UPS Freight® LTL (Less-Than-Truckload) . . . . . . . . . . . . . . 124 UPS Worldwide ExpeditedTM Ground Freight. . . . . . . . . . . 126 Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Air Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 UPS Freight LTL (Less-Than-Truckload) . . . . . . . . . . . . . . . 125 UPS Worldwide Expedited Ground Freight . . . . . . . . . . . . 127 Customs Brokerage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Tracking and Payment Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Reviewing Your Invoice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 UPS Tariff/Terms and Conditions of Service – United States Table of Contents for UPS Tariff/Terms and Conditions of Service – United States. . . . . . . . . . . . .140 UPS Tariff/Terms and Conditions of Service – United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 2016 Updates Updates to this guide are as follows: January 2 n Third Party Billing Service Service description has been updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 116 January 6 n Third Party Billing Service Service description has been updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 116 n UPS® Tariff/Terms and Conditions of Service – United States The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140 February 12 n Residential Surcharge The UPS Ground with Freight Pricing rate has changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 119 June 6 n Other Charges The measurement that determines whether the Additional Handling charge will be applied to UPS® Ground, UPS Ground with Freight Pricing and UPS Hundredweight Service® for UPS Ground services has changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 117 n UPS Tariff/Terms and Conditions of Service – United States The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140 July 11 n UPS Worldwide Express® – Now servicing to 117 countries and territories . – Service has been added for export shipments to Albania, American Samoa, Andorra, Armenia, Belarus, Bhutan, Brunei, Cambodia, Costa Rica, Cyprus, Dominican Republic, Fiji, Georgia, Kosovo, Kyrgyzstan, Laos, Maldives, Malta, Micronesia, Moldova, Myanmar, Nepal, New Caledonia, Papua New Guinea, Saipan, Samoa, Solomon Islands, Tahiti, Vanuatu and Wallis and Futuna Islands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 29-32 – Service has been added for import shipments from Kosovo . . . . . . . . . . . . . . . . . . . . . . . . . . . page 40 n UPS Worldwide Express Freight® – Now servicing from/to more than 60 countries and territories . – Service has been added for export shipments to Bahrain, Bangladesh, Kuwait, Malta, Morocco, Pakistan, Qatar, Sri Lanka and Tunisia . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 29-32 – Service has been added for import shipments from Bangladesh, Malta, Morocco, Pakistan, Qatar, Sri Lanka and Tunisia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 39-41 n UPS Worldwide Zone Chart for Imports Packages cannot be shipped from Central African Republic and Equatorial Guinea . . . . . . page 39 n UPS Worldwide Express® Plus Service has been added for import shipments from Kosovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 40 n UPS Worldwide Saver® Service has been added for import shipments from Kosovo and Maldives . . . . . . . . . . . . . . . . . page 40 n UPS Worldwide Expedited® Service has been added for import shipments from Maldives and Morocco . . . . . . . . . . . . . . . page 40 n Value-Added Services Saturday Pickup and Delivery service descriptions have changed . . . . . . . . . . . . . . . . . . page 114, 116 n UPS Tariff/Terms and Conditions of Service – United States The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140 How To Use This Guide Section 1 Choosing a serviCe Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply. n Overview of UPS® services. Pages 4-6 n Review service restrictions for domestic, export and import shipments. Pages 7-9 Section 2 PreParing a SHiPMenT PageS 10-24 Section 3 DeTerMining THe raTe PageS 25-132 Section 4 TraCKing anD PaYMenT PageS 133-138 Section 5 UPS TariFF/TerMS anD COnDiTiOnS OF SerViCe – UniTeD STaTeS PageS 139-170 4 ups.com® 1-800-PICK-UPS® Same Day 1 Day 2 Days 3 Days Within 5 Days Page UPS Express Critical® ● * UPS Next Day Air® Early ● 44 UPS Next Day Air® ● 48 UPS Next Day Air Saver® ● 52 UPS 2nd Day Air A.M.® ● 56 UPS 2nd Day Air® ● 60 UPS 3 Day Select® ● 64 UPS® Ground ● 68 UPS Ground with Freight Pricing ● 6 UPS® Services Same Day 1 Day 2 Days Within 3-4 Days Page UPS Express Critical ● * UPS Next Day Air® Freight ● 72 UPS Next Day Air® Freight NGS ● 73 UPS 2nd Day Air® Freight ● 72 UPS 2nd Day Air® Freight NGS ● 73 UPS 3 Day Freight® ● 72 UPS 3 Day Freight® NGS ● 73 United States Only – Package United States, Canada and Puerto Rico – Air Freight 2-3 Days 2-5 Days Day- Definite Page UPS Worldwide ExpeditedTM Air Freight ● ** UPS Worldwide ExpeditedTM Ground Freight ● ** UPS Worldwide ExpeditedTM Truckload ● ** UPS® Standard LTL ● *** UPS® Standard Truckload ● *** *Visit upsexpresscritical.com or call 1-800-714-8779 for rates and information. ** Available January 2, 2016. Delivery is guaranteed when UPS is the customs broker. Call 1-800-443-6379 for rates and additional information. *** Available January 2, 2016. Call 1-800-333-7400 for UPS Standard LTL or 1-888-682-4652 for UPS Standard Truckload rates and additional information. Notes: – Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and time commitments, visit ups.com® or call 1-800-PICK-UPS® for package and ups-scs.com/terms or 1-800-443-6379 for Air Freight and UPS Worldwide Expedited Ground Freight. – Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during the holiday season. Between the U.S. and Mexico – Freight UPS Services 5 ups.com® 1-800-PICK-UPS® Best Available Flight 1-3 Days 2-5 Days Within 3 Days 3-5 Days Day- Definite Export Page Import Page UPS Express Critical® ● * * UPS Worldwide Express Plus® ● 75 92 UPS Worldwide Express NA1® ● N/A 92 UPS Worldwide Express® ● 75 92 UPS Worldwide Express Freight® ● 78 95 UPS Worldwide Saver® ● 79 96 UPS Worldwide Expedited® ● 82 99 UPS 3 Day Select® from Canada ● N/A 102 UPS® Standard to/from Canada ● 85 103 UPS® Standard to/from Mexico ● 88 105 UPS Air Freight Direct® ● ** ** UPS Air Freight Consolidated® ● ** ** UPS® Services C hoosing a Service International Destinations – Export and Import Package and Freight Global – Ocean Freight Full-Container Load (FCL) NVOCC Service Multiple sailings weekly • Dedicated service in all major global ports and markets • Door-to-door service available; customs clearance optional Less-Than-Container Load (LCL) NVOCC Service Weekly fixed-day sailings • Service in all major global ports and markets • Customs clearance optional UPS Preferred® Multimodal Freight Services*** Better balance of speed and cost via: • UPS Preferred LCL to North America • UPS Preferred FCL and LCL from China to Europe • UPS Preferred Sea/Air from Asia Ocean Freight Forwarding Carrier booking, document processing, load coordination and container yard management Project Cargo Management Specialized multimodal transport for breakbulk with document processing • Service in all major global ports and markets • Customized single-project solutions • Charter vehicles/vessels available *Visit upsexpresscritical.com or call 1-800-714-8779 for rates and information. **Call 1-800-443-6379 for rates and additional information. ***UPS Preferred Multimodal Freight Services subject to applicable tariff rules. Notes: – Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and time commitments, visit ups.com® or call 1-800-PICK-UPS® for package and ups-scs.com/terms or 1-800-443-6379 for Air Freight. – Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during the holiday season. – Ocean Freight services are provided pursuant to the “UPS Supply Chain Solutions® (Ocean Freight Forwarding) Terms and Conditions” and the “Non-Vessel Operating Common Carrier (NVOCC) Terms and Conditions,” each available at ups-scs.com/terms. Services listed above are available in most major markets. Please refer to the Terms and Conditions for more details. ups.com® 1-800-PICK-UPS® 6 UPS® Services Service Delivered By Destinations Other Information UPS FREIGHT® LTL (LESS-THAN-TRUCKLOAD) LTL – End of scheduled business day – Backed by day-definite, on-time guarantee at no additional charge in the 48 contiguous states, and to and from Canada – All 50 states, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and Guam – Regional, interregional and long-haul LTL services – More than 45,000 one- and two-day lanes nationwide – No Fee Guarantee applies to current UPS Freight Tariff customers only LTL Guaranteed – End of scheduled business day – Direct service points in the 48 contiguous states and Canada – Guaranteed service available for customers with contracts and/or pricing other than the current UPS Freight Tariff LTL Guaranteed A.M. – 12:00 p.m. of scheduled business day – Select destination points in the 48 contiguous states – Guaranteed service with up-charge applied to existing LTL pricing provisions LTL Urgent – Guaranteed capabilities for ship ments that require faster delivery than standard LTL service or specific time-definite delivery – All 50 states, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and Guam – Customized solutions for unique LTL trans portation needs – Call 1-800-644-0900 for rates and to schedule service UPS FREIGHT® TRUCKLOAD Dedicated Contract Carriage – Secure the capacity and rigorous service levels of your own customized private fleet with the peace of mind and operational efficiencies of being managed by experts at UPS with exclusive use of dedicated equipment, drivers, systems and management domiciled on-site. – Highly customized and engineered dedicated fleet solutions to meet unique client needs for automotive parts, retail, perishables, medical and any industry where rigorous delivery service levels are required. – Send an e-mail to dedicatedtruckload@ups.com to request information. Truckload and Intermodal – Truckload specialists provide a single point of contact and personalized service to advise the best way to move your heavy freight shipments by working with our network of thousands of quality truckload carriers or finding capacity using our rail intermodal network or backhauls on UPS LTL and TL assets. • Standard dry van (53 foot trailer) • Temperature Controlled • Flatbed • Rail Intermodal • Special projects • Specialized equipment • LTL Volume Pricing • Warehouse moves – For heavy freight moves within the 48 contiguous states, and to and from Canada and Mexico – Call 1-888-682-4652 or send an e-mail to truckload@ups.com to request a quote or schedule service ADDITIONAL UPS FREIGHT SERVICES Trade Show Services Our Trade Show specialists help you select package and freight shipping solutions for your exhibit and supporting materials to and from the show: – Advance warehousing, round-the-clock tracking and on-time performance guarantee* provide peace of mind for your trade show shipping – On-site UPS Trade Show representatives to assist with return shipping needs – Customs Brokerage and Air Freight services available when exhibiting internationally – Call 1-800-988-9889 to speak to a trade show specialist about your show Temperature Protection Services – Seasonal protection (October through April) for commodities with a freeze point of 32 degrees Fahrenheit or lower – Refrigerated unit service available in select markets – Call 1-800-644-0900 for fees and more information Consolidation and Distribution – Consolidate shipments from multiple origins; distribute from one origin to multiple destinations – Call 1-866-598-5814 for fees and more information MULTIPLE-PACKAGE SHIPMENTS These offerings are ideal for multiple-package shipments where a pallet is not required. Each package has its own shipping label and unique tracking number. UPS Ground with Freight Pricing – Guaranteed day-definite UPS® Ground delivery within one to five business days in the 48 contiguous states. – With UPS Ground with Freight Pricing, customers have the ability to rate and ship UPS Ground service using LTL shipment characteristics, such as Freight Class. Visit ups.com/gfp for more information about shipment eligibility and rates. UPS Hundredweight Service® – Contractual service for shipments with two or more packages going to the same destination on the same business day and having a minimum shipment weight of 100 pounds for Air Services and 200 pounds for UPS Ground. – Available with UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air A.M.®, UPS 2nd Day Air®, UPS 3 Day Select® and UPS Ground. – Guaranteed day-definite delivery within one to five business days in all 50 states and Puerto Rico. *For inbound trade show shipments only.. Notes: – Contact 1-800-333-7400 for all your UPS Freight LTL (Less-Than-Truckload) needs. – UPS Freight Services are governed by Rules and Charges Tariffs for Truckload and Less-Than-Truckload transportation. For full details and updates, refer to upsfreight.com/tariff. – Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during the holiday season. C hoosing a Service ups.com® 1-800-PICK-UPS® Service Restrictions 7 Hazardous Materials and International Dangerous Goods Notes: – UPS Worldwide Express Freight® is included unless otherwise noted. – Hazardous Materials are not accepted for transportation using UPS Ground with Freight Pricing service or UPS Worldwide Expedited™ Ground Freight. – For shipping Dangerous Goods and Hazardous Materials via Air Freight, refer to the “UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada and International” at ups-scs.com/terms or call 1-800-443-6379 for more information. – UPS Freight® Services are governed by Rules and Charges Tariffs for Truckload and Less-Than-Truckload transportation. For full details and updates, refer to upsfreight.com/tariff. – For additional service restrictions, refer to the “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140. PACKAGE Service Restrictions Domestic, Export and Import UPS will accept domestic Air Dangerous Goods ship ments prepared under D.O.T. 49 C.F.R. or the Interna tional Air Transport Association (IATA) regulation sets. The domestic Hazardous Materials and Inter national Dangerous Goods function ality is integrated into the current version of WorldShip®. Contact the Hazardous Materials Support Center at 1-800-554-9964 for more information. Select Hazardous Materials, as defined and regulated under Title 49 of the Code of Federal Regulations (49 C.F.R.), and Dangerous Goods, as defined under the International Civil Aviation Organization (ICAO) and published in the IATA Dangerous Goods Regulations, are accepted for trans portation only as a contractual service domestically within and between all 50 states and Puerto Rico, and inter nationally within or between defined service areas. Setting Up Service for Hazardous Materials and Dangerous Goods To receive Hazardous Materials or Dangerous Goods service, including UPS® Standard to Canada, the shipper must have a Scheduled Pickup account and agree to the provi sions set forth in the online UPS Dangerous Goods Agreement Checklist or an approved prior domestic or inter national agreement, or have these same provisions incor porated into their existing customized contract. Location Restrictions for Ground and Air Services UPS does not accept hazardous mate- rials, including Consumer Commodities, Other Regu lated Materials for Domestic Transport Only (ORM-D), Limited Quan- tities and combustibles, via UPS® Ground service to and from Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelleys Island, OH; and San Juan Islands, WA. Many products that are not regulated or do not require shipping papers via UPS Ground are fully regu- lated when transported via aircraft. Hazardous Materials are accepted for transporta tion via UPS Air Services to and from Alaska, Hawaii, Puerto Rico and Catalina Island only in passenger air craft quantities (some class 9 excep tions are listed in the UPS Chemical Table) and pre pared accord ing to the require ments set forth in either Title 49 of the Code of Federal Regulations (49 C.F.R.) or in the IATA regulations and the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com/hazmat. UPS 3 Day Select® When preparing Hazardous Materials packages for UPS 3 Day Select, pack- ages must be prepared in accord ance with the applicable air regulations. Many products that are not regulated or do not require shipping papers via UPS Ground are fully regulated when transported via aircraft. Hazardous Materials are accepted for transporta tion in UPS 3 Day Select only in passenger aircraft quantities (some class 9 excep- tions are listed in the UPS Chemical Table) prepared according to the requirements set forth in either Title 49 of the Code of Federal Regu la tions (49 C.F.R.) or in the IATA regulations and the UPS Guide for Shipping Ground and Air Hazardous Materials, available at ups.com/hazmat. Other Regulated Materials (ORM-D)/ Limited Quantities (Ltd Qty) Other Regulated Materials (ORM-D) and Limited Quantity (Ltd Qty) ship- ments prepared under HM-215K are accepted for transportation with out Hazardous Materials shipping papers and without a contract, only within the 48 contiguous states via UPS Ground, UPS Ground with Freight Pricing and UPS Hundredweight Service® for UPS Ground shipments, and via UPS Standard to Canada and UPS Ground Intra-Alaska and Intra-Oahu services, when properly classified, packaged and marked, provided the shipper has reviewed the service restrictions with a UPS representative. UPS Ground, UPS Ground with Freight Pricing and UPS Hundredweight Service for UPS Ground shipments are not available for ORM-D/Limited Quantity shipments to and from Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelleys Island, OH; and San Juan Islands, WA. Ltd Qty (HM-215K) pack ages shipped via UPS domestic Air Services and UPS 3 Day Select within the U.S. and Puerto Rico, and Consumer Com modity and Ltd Qty shipments to International Dangerous Goods (IDG) desti nations, are accepted for trans porta tion on a con tractual basis only. UPS Express Critical® UPS Express Critical accepts Hazardous Materials and International Dangerous Goods shipments via ground transpor- tation or air charter service only (certain restrictions apply). Dry Ice UPS accepts most non-Dangerous Goods shipments containing dry ice within the U.S. without requiring the shipper to enter into the UPS Dangerous Goods Agree ment. Refer to page 117 for more infor mation. International dry ice shipping is available on a contractual basis only. International Dangerous Goods (IDG) UPS accepts International Dangerous Goods on a contract basis only. The UPS Guide for Shipping International Dangerous Goods should always be used in conjunction with the most current IATA Dangerous Goods Regulations. UPS only transports Dangerous Goods to and from IDG countries. The Dangerous Goods Service handling charge applies to all packages and palletized shipments that require a “Shipper’s Declaration for Dangerous Goods.” Refer to page 118 for fees. 8 ups.com® 1-800-PICK-UPS® PACKAGE Service Restrictions Domestic, Export and Import Prohibited and Restricted Goods Notes: –  UPS Worldwide  Express Freight is included unless otherwise noted. – For Air Freight or UPS Worldwide  ExpeditedTM Ground Freight service restrictions refer to ups-scs.com/terms. – UPS Freight® Services are governed by Rules and Charges Tariffs for Truckload and Less-Than-Truckload transportation. For full details and updates, refer to upsfreight.com/tariff. – For additional service restrictions, refer to the ”UPS Tariff/ Terms and Conditions of Service – United States” beginning on page 140. Alcoholic Beverages Packages containing alcoholic bever ages (beer, wine or spirits) are accepted for transportation only on a contractual basis. Shippers must be licensed and authorized under applicable law to ship alcoholic beverages. UPS does not accept packages containing beer or spirits for delivery to consumers. Alcoholic beverages are accepted for transportation only to certain states. To receive service for packages con tain - ing alcoholic beverages, the shipper must enter into, and agree to, the pro visions set forth in the approved UPS agree ment for the trans portation of alcoholic beverages shipments. Except for UPS Delivery Intercept® requests, requests to deliver to an alternate address ship ments containing alcoholic beverages are not available. C.O.D. Collect on Delivery (C.O.D.) service is not available for UPS Express Critical® or international services except for U.S. imports from Canada. C.O.D. service is not available for UPS Worldwide  Express Freight®. C.O.D. service is also not available when using a UPS 3 Day  Select® or a UPS® Ground ship ping document. Firearms, Ammunition and Weapons Firearms, ammunition and weapons (including inert and replica explosive weapons) will be accepted for trans - portation only according to the “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140. Jewelry International jewelry shipments are  subject to maximum value restrictions  that vary by destination as set forth at ups.com/jewelry. Maximum Length The maximum length per domestic, export or import package is 108 inches. There are no maximum length restric- tions for UPS Express Critical. Maximum Size The maximum size per domestic, export or import package is 165 inches in length and girth [(2 x width) + (2 x height)] com bined. For irregularly shaped pack ages, refer to page 17 for instruc tions. UPS Worldwide Express  Freight pallets are subject to maxi- mum size restrictions (which vary by origin and desti nation) as set forth at ups.com/media/en/wwef_max_dim. pdf. Prior approval is required to ship UPS Worldwide Express Freight ship - ments exceeding maximum size or weight restrictions. There are no maximum size restrictions for UPS Express Critical. Maximum Declared Values Shippers are prohibited from shipping, and UPS does not accept for transpor- tation, packages having a value of more than $50,000.00 except for a package eligible for the Enhanced Maximum Declared Value of $70,000.00  per package, as set forth in the “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140. A package is eligible only if it is a domestic UPS Next Day Air® delivery service shipment, is tendered pursuant to shipper’s scheduled pickup service, is processed for shipment using a UPS Shipping System (declarations of value on paper source documents are not eligible), and does not contain hazardous materials or a perishable commodity. For UPS Worldwide Express Freight,  UPS does not accept for trans por ta tion pallets having a value of more than $100,000.00 per pallet. Additionally, more restrictive value limits apply for certain packages and pallets. Refer to the “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140 for more information on maximum allow able values and liability limitations. Maximum Weight For domestic package shipments, the maximum actual weight per package is 150 pounds. For international ship - ments, the maximum weight of a package may vary by desti nation or origin. UPS Worldwide Express Freight  pallets are subject to maximum  weight restrictions (which vary by origin and destination) as set forth at ups.com/media/en/wwef_max_ dim.pdf. Prior approval is required to ship UPS Worldwide Express Freight  shipments exceeding maximum size or weight restrictions. There are no maxi mum weight restrictions for UPS Express Critical. Call the UPS International Customer Service Center at 1-800-782-7892 for more information. Maximum Weight for a Hazardous Materials and International Dangerous Goods Package The maximum weight for a Hazardous Materials and International Dangerous Goods package is 70 pounds, unless  further restricted by the regulations set forth in 49 C.F.R. or IATA regulations. Maximum weight for a non-Hazardous Materials package shipment containing dry ice is 150 pounds. Consult the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com/hazmat or call the Hazardous Materials Support Center at 1-800-554-9964 for more information. C hoosing a Service ups.com® 1-800-PICK-UPS® Service Restrictions 9 Notes: –  UPS Worldwide  Express Freight® is included unless otherwise noted. – For Air Freight or UPS Worldwide  ExpeditedTM Ground Freight service restrictions refer to ups-scs.com/terms. – UPS Freight® Services are governed by Rules and Charges Tariffs for Truckload and Less-Than-Truckload transportation. For full details and updates, refer to upsfreight.com/tariff. – For additional service restrictions, refer to “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140. * Select live animals may be shipped only pursuant to the restric tions and conditions set forth at ups.com/animals. * * Limited shipping of personal effects is avail able at The UPS Store and any UPS Customer Center. Service Restrictions Domestic, Export and Import PACKAGE Prohibited and Restricted Goods (continued) Restricted and Prohibited Articles (Export and Import) It is the shipper’s responsibility to com ply with current government regu lations or laws applicable in each country. Shipments are subject to inspection  and possible delay by customs officials or representatives of other govern- ment agencies. Certain countries have additional prohibited or restricted articles. For more information, call the UPS International Customer Service Center at 1-800-782-7892. The following items are restricted for international shipping. They may be shipped into the U.S., and to countries outside the U.S., only where service is allowed on a contractual basis: – Alcoholic beverages – Animal products, non-domesticated (e.g., mother of pearl inlay, snakeskin watch bands) – Articles of high/unusual value – Biological substances, Category B and exempt human or animal specimens – Dangerous goods – Electronic cigarettes – Firearms and weapons (including inert and replica explosive weapons) – Furs – Gold or other precious metals – Live animals* – Perishables – Personal effects** – Plants – Seeds – Tobacco The following items are not accepted for transportation by UPS into the U.S. or to countries outside the U.S.: – Ammunition (except as expressly provided in the “UPS Tariff/Terms and Conditions of Service – United States” beginning on page 140) – Bank bills, notes or currency (other than coin) – Corpses, cremated or disinterred remains – Fireworks – Hazardous waste – Industrial diamonds – Ivory –  Marijuana, including marijuana  intended for medicinal use – Postage stamps – Shark fins – Shipments prohibited by law Tobacco Shipments containing tobacco or tobacco products, as those terms are variously defined under applicable state law (“Tobacco Product Shipments”), are accepted for transportation only from shippers who are licensed and author- ized to ship tobacco and tobacco products pursuant to applicable laws. Tobacco Product Shipments shipped to a consumer will only be accepted for transportation as a contractual service. However, because UPS prohibits shipments of cigarettes to consumers under any circumstances, UPS does not offer a contractual service for the delivery of cigarettes to consumers. To receive service for Tobacco Product Shipments shipped to a consumer, the shipper must sign and agree to the provisions set forth in an approved UPS agreement for the transportation of tobacco products. For all other service for Tobacco Product Shipments, the consignee must be licensed and authorized to receive tobacco or tobacco products pursuant to all applicable federal, state, provincial or local laws or regulations and the shipment must conform to the terms, conditions, restrictions and prohibitions set forth at ups.com/tobacco at the time of shipping. It is the responsibility of the shipper to ensure that a shipment tendered to UPS, including a Tobacco Product Shipment, does not violate any federal, state, provincial or local laws or regulations applicable to the shipment. All shipments, including shipments containing tobacco products, will be accepted for trans portation only according to the “UPS Tariff/ Terms and Conditions of Service – United States” beginning on page 140. Tobacco products may not be shipped from a UPS Drop Box, UPS Customer Center, UPS Alliance Locations (Office Depot® and Staples®), locations of The UPS Store®, any UPS Author ized Ship ping Outlet or UPS Access PointTM location. Please call 1-800-PICK-UPS® for more information. UPS Returns® UPS Returns Services are not provided via UPS Next Day Air Saver® or UPS 2nd Day Air A.M.® services. Hazardous Materials or Dangerous Goods pack- ages, pallets requir ing shipping papers and pack ages containing firearms cannot be retrieved via UPS Returns Services. Biological sub stances and dry ice can be retrieved via UPS Returns Services. No other restricted or prohibited articles may be retrieved with UPS Returns Services. Refer to page 158 for value limits on UPS Returns Services ship ments. Multiple- piece shipments are not available for UPS Returns Services shipped within the 50 states and Puerto Rico. How To Use This Guide Section 1 CHOOSING A SERVICE PAGES 3-9 Section 2 PREPARING A SHIPMENT Information about how you package a shipment, determine the rate and get the shipment to UPS are provided. n Review tips for special packaging. Pages 11-15 n Determine the weight and size. Pages 16-20 n Select automated or manual processing options, including online shipping Pages 21-22 solutions, shipping documents and the UPS Waybill. n Arrange for a UPS pickup or drop-off at a variety of locations that accept Pages 23-24 UPS packages. Section 3 DETERMINING THE RATE PAGES 25-132 Section 4 TRACKING AND PAYMENT PAGES 133-138 Section 5 UPS TARIFF/TERMS AND CONDITIONS OF SERVICE – UNITED STATES PAGES 139-170 Preparing a Shipm ent Special Packaging Needs 11 ups.com® 1-800-PICK-UPS® If you ship the following items, consider their special packaging needs. Batteries A variety of batteries are regulated as hazardous materials by the U.S. Department of Transportation (DOT) and International Air Transport Association (IATA). For assistance in determining whether or not your battery shipment is regulated, please call the DOT’s Hazardous Materials Info-line at 1-800-467-4922. Batteries requiring shipping papers may only be tendered by contract hazmat shippers. (See the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com/hazmat.) Any device with batteries installed must have its on/off switch protected from being activated, or have the batteries removed with the terminals protected. Simple devices like flashlights or rechargeable drills can generate a dangerous amount of heat if accidentally activated. Electronic items sent for repair, such as computers and cell phones, should be sent without batteries. For addi tional information regarding the shipment of batteries, please go to ups.com® and enter “Batteries” in the search field. For current lithium battery regulations please refer to ups.com/batteries. Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four criss crossed bands, two in each direction. An address label must be placed on each box. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. For example, if two 15-pound boxes are banded together into a 30-pound package, both components should be in boxes with at least a 30-pound weight capacity. An Additional Handling charge may apply. Refer to page 117 for more information. Electronic Media To ship electronic media that contain sensitive personal information (such as personal financial or health information), we recommend that you do not use an envelope, letter packaging, UPS Express® Envelope, UPS Express® Envelope – Reusable, UPS Express® Pak or UPS Express® Pad Pak. UPS provides special pack aging, the UPS Express® Hard Pak – Secure, which is designed to help you ship sensitive electronic media. Call 1-800-PICK-UPS® or your sales representative for more infor mation. You can also ship electronic media con tain ing sensitive personal information by packaging it with a duplicate shipping label in an inner container that can be securely sealed. Place the inner container in a new outer cor rugated box. Seal all flaps securely. Prior to packaging, mark the electronic media with iden- tifiable information such as your company name, reference number or your UPS shipping number. Additionally, the shipper should retain a copy of the data and secure the data on the electronic media through encryption or other tech nological means. Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, UPS recommends a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on a flat surface of the item being shipped. Place duplicate address labels inside cores or between top layers of material. An Additional Handling charge may apply. Refer to page 117 for more information. Special Packaging Needs PACKAGE If you have highly sensitive or confidential material, UPS Express Critical® offers a same-day service to handle your specialized needs. To get more information, please call 1-800-714-8779 or speak with your sales representative. 12 ups.com® 1-800-PICK-UPS® Irregularly Shaped Items and Bare Metals Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape. Do not use “flying tags” attached by string or metal. Blunt all sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling charge will apply. Refer to page 117 for more information. Large and/or Heavy Packages Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds. A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the sticker to the right of the address label and write the package’s weight in the white box. It also helps to highlight every side of your package with Heavy Package highlight tape. This sends a warning to those who risk lifting your package, both your employees and ours. Customers with a UPS account can request supplies, free of charge, by selecting “Order Supplies” from the left side of the ups.com® homepage or by calling 1-800-PICK-UPS®. An Additional Handling charge will apply. Refer to page 117 for fees. Tires Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. Refer to page 117 for more information. Packaging Assistance Packaging Advisor The Packaging Advisor is an online tool that takes the guesswork out of packing and helps you determine just what you need by walking you through industry guidelines. Depending on your entries, the Packaging Advisor will provide guidelines about exterior carton, interior cushioning, product placement, closure and shipping label placement. Visit ups.com/packaging. UPS Package Design and Test Lab The UPS Package Design and Test Lab helps customers find effective, sustainable and cost-efficient pack- a ging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests and prepare a written report that recommends modifications to improve performance, economy and efficient use of materials. The UPS Package Design and Test Lab also monitors the latest developments in package-testing research worldwide. And the UPS Package Design and Test Lab can assist in finding environmentally friendly packaging solutions that provide adequate product protection. Contact the UPS Package Design and Test Lab at 1-877-877-7229 for more details and pricing information. Packing Services Have your items organized and expertly packed at your nearest location of The UPS Store®. Many locations of The UPS Store also offer custom handling and packaging for large items – from blanket wrap to custom cartons and crating. Regardless of the size and shape of your items, locations of The UPS Store can handle your shipping needs, including LTL shipments. With the Pack & Ship Guarantee, partici pat ing locations will pack your item, ship via UPS and if that item is damaged or lost in transit, you’ll be reim bursed. Visit theupsstore.com/guarantee for details. For more information on all the services avail able at The UPS Store or to find a location near you, please visit theupsstore.com or call 1-800-PICK-UPS. SHIPPERS INTERNAT IONAL (123) 456-7 890 5TH FLOO R 1550 W AN YW HERE STREET PHOENIX AZ 85027 -3129 1 O F 2 12 LBS SHIP TO: JOHN SM I TH (987) 654- 3210 ABC COM PANY BUILDING 3 FLOOR 4 123 M AIN STREET SALT LAK E CITY U T 841 70-6672 UPS GRO UND TRACKING #: 1Z 1 23 45E 0 3 1 2 4 5671 UT 841 0 -00 Special Packaging Needs PACKAGE Preparing a Shipm ent ups.com® 1-800-PICK-UPS® Packaging Guidelines 13 UPS WORLDWIDE EXPRESS FREIGHT®, UPS WORLDWIDE EXPEDITEDTM GROUND FREIGHT, AIR FREIGHT AND LESS-THAN-TRUCKLOAD Packaging Guidelines Preparing Your Freight Shipment Palletizing Your Shipment Step-by-Step UPS Worldwide Express Freight UPS Worldwide Express Freight is for palletized shipments. Pre-authorization is required for all UPS Worldwide Express Freight pallets exceeding maximum size or weight restrictions (which vary by origin and destination) as set forth at ups.com/media/en/ wwef_max_dim.pdf. For UPS Worldwide Express Freight, scheduling a pickup or drop-off is required on all shipments through WorldShip®, UPS® Internet Ship ping, UPS CampusShip®, a UPS Ready® solution, UPS® Developer Kit, up

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