IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Decreasing IT Operational Costs
by Accelerating Problem Resolution
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for Hewlett-Packard
March 2009
Decreasing IT Operational Costs by Accelerating Problem Resolution
©2009 Enterprise Management Associates, Inc. All Rights Reserved.
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Table of Contents
Introduction ..........................................................................................................................................................1
An Availability Dream: Automated Problem Isolation .................................................................................1
Why Problem Isolation Matters ........................................................................................................................1
Outage Cost: Lost Productivity ...................................................................................................................2
Outage Cost: Lost Revenue .........................................................................................................................2
How Problem Isolation Works (or doesn’t) ....................................................................................................3
Business Availability Center: Why HP Software Seems to “Get” It ..........................................................4
EMA Perspective ..................................................................................................................................................7
Page
IT MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS AND CONSULTING
Decreasing IT Operational Costs by Accelerating Problem Resolution
©2009 Enterprise Management Associates, Inc. All Rights Reserved.
Introduction
From the start of a problem to its resolution, organizations lose thousands of dollars each minute.
Long sought but seldom achieved, Automated Problem Isolation saves a majority of costs associ-
ated with an outage by r