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TE
AM
FL
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Team-Fly®
ERP:
Making It
Happen
The Implementers’ Guide to
Success with Enterprise
Resource Planning
Thomas F. Wallace
Michael H. Kremzar
John Wiley & Sons, Inc.
New York • Chichester • Weinheim • Brisbane • Singapore • Toronto
Copyright © 2001 by Thomas F. Wallace
and Michael H. Kremzar. All rights reserved.
Published by John Wiley & Sons, Inc.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval
system or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, scanning or otherwise, except as
permitted under Sections 107 or 108 of the 1976 United States Copyright
Act, without either the prior written permission of the Publisher, or
authorization through payment of the appropriate per-copy fee to the
Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923,
(978) 750-8400, fax (978) 750-4744. Requests to the Publisher
for permission should be addressed to the Permissions Department,
John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012,
(212) 850-6011, fax (212) 850-6008, E-Mail: PERMREQ@WILEY.COM.
This publication is designed to provide accurate and authoritative
information in regard to the subject matter covered. It is sold with
the understanding that the publisher is not engaged in rendering
professional services. If professional advice or other expert assistance
is required, the services of a competent professional person
should be sought.
This title is available in print as ISBN 0-471-39201-4
For more information about Wiley products, visit our web site
at www.Wiley.com
iii
Contents
Acknowledgments
vii
How to Use This Book
xi
PART I—INTRODUCTION
CHAPTER 1
Enterprise Resource Planning
3
CHAPTER 2
The Implementation Challenge
23
PART II—COMPANY-WIDE IMPLEMENTATION
CHAPTER 3
Company-Wide Implement