Autodesk Subscription Gold Support – Customer FAQ – 10/06
Autodesk Subscription Gold Support
Customer Frequently Asked Questions
Here are responses to common questions and statements about Gold Support.
What is Autodesk Subscription Gold Support?
Gold Support is telephone support that may be purchased in conjunction with Autodesk
Subscription. Gold Support offers:
Toll-free telephone support Monday-Friday during normal business hours
• Up to four (4) named callers
• Online tracking and management of support requests
Local language support
• Web Support (included with subscription)
Where is Gold and Platinum Support offered?
Gold Support is available from Autodesk authorized partners in the US and Canada.
Who can purchase Gold and Platinum Support?
Only Autodesk Subscription customers can purchase Gold Support. Gold Support will not be
available for Education licenses or Not-for Resale (NFR) licenses.
If I purchase subscription for my products, do I have to purchase Gold Support?
No. Gold Support is optional.
I am already a subscription customer. Can I purchase Gold Support now?
Yes, you may add Gold Support to your contract at any time on a pro-rated basis through the end
of your contract.
I am about to renew my subscription contract. Can I purchase Gold Support now?
Yes. Now is a perfect time to add Gold Support to your contract.
I have many different products on my subscription contract. Can I purchase Gold Support
for one (or more) but not all of my Autodesk products?
Yes. However, if you purchase Gold Support for a given product, you must purchase it for all
licenses of that product within a single Group on your subscription contract. For licenses in other
Groups on your subscription contract, you will not be obligated to purchase Gold Support.
I purchased Gold Support but no longer need it. What are my options?
You may decide to return Gold Support within the first 30 days and receive a refund according to
the Autodesk stan