The Adoption of New Hospitality Technologies During the
The COVID-19 pandemic has shaken all business industries to their core. Still, some have
felt the adverse effects more than others. Hospitality businesses like hotels and restaurants
have lost a large portion of their customers, and some have even been forced to close down
completely due to restrictions.
Before the whole pandemic started and shut down international travel completely, the hotel
industry was booming. In 2019, the room revenue alone reached $550 B, which was 2.5%
more than in 2018. But instead of continuing along with future growth and fulfilling
optimistic estimates, the industry plunged into one of the most challenging periods.
But hoteliers are looking to salvage what they can and adapt in every way possible to the
current situation. One of the critical points of these readjustments is the adoption and
development of new hospitality technologies.
Hospitality & Technology Trends
The whole hospitality industry has been adopting new tech solutions at an accelerated pace
before the pandemic. But the health crisis has accelerated this trend even further. Before
Coronavirus, cloud solutions, mobility, big data, and AI-based guest services were considered
as a great add-on to the whole service.
But now these technologies are a must. Everything is becoming reliant on the online
environment, and people are looking for contactless service that keeps them safe. This has
forced hoteliers to take immediate steps to leverage and invest in digital solutions.
But through these safety and contactless service expectations, the industry has elevated its
service to the next level and brought a whole new experience for its guests. So, let’s see
which technologies have become a must for the hospitality industry.
5 Hospitality Technologies That are Being Adopted During the
1. Contactless Technologies
Contactless technologies let hotels fulfil all the needs of their guests while achieving