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Symposium Call Center Server 5.0
A customer has a Symposium Call Center Server (SCCS) 5.0. Which unit of measurement
should be used to configure Service Level Thresholds using Symposium Call Center Web Client
B. half seconds
D. thirty seconds
A customer has Symposium Call Center Server (SCCS) 5.0 and wants to assign five agents to a
new skillset using Symposium Call Center Web Client 4.5. What is the recommended way to
assign those agents to a new skillset?
A. Assign the new skillset to those agents partition.
B. Use the Skillset window from the Skillset view to assign one or more agents, one skillset at a
C. Select all five agents from the Agent Details window, then use the drag and drop feature.
D. Use the Skillset section in the Agent Details window to assign all agents at the same time to
the new skillset.
A customer has a Symposium Call Center Server (SCCS) 5.0 and requires agent telephones to
enter Not Ready Mode (NRD) after a defined time limit is reached. Which method should you
use to configure NRD on agent telephones using Symposium Call Center Web Client 4.5?
A. Make Set Busy
B. Call Force No Answer
C. Let Call Ring
D. Return to Queue
A customer has Symposium Call Center Server (SCCS) 5.0 installed. They want to run a report
which will show them the sum of all treatments excluding Host Lookup for calls received by
the SCCS. Which report will show them the required information?
A. Application Delayed Abandon
B. Application Performance Report
C. Application Call Treatment Report
D. Application Delayed Before Answer
A customer has Symposium Call