Have a complaint about your bank?
F e d e r a l R e s e r v e S y s t e m
Phone: (888) 851 -1920
If you have a problem with a bank or
other financial institution, contact the
Federal Reserve. We can help.
We can help you by:
• Identifying the appropriate federal banking regulator
and referring your complaint to that agency.
• Investigating your complaint if it concerns a bank
supervised by the Federal Reserve.
• Answering your questions about banking practices.
• Explaining your rights under federal consumer
You can file a complaint if you think a bank has been
unfair or misleading, discriminated against you in lending,
or violated a law or regulation. We investigate complaints
related to federal consumer protection laws, such as the
Equal Credit Opportunity Act, Fair Credit Reporting Act,
and the Truth in Lending Act. For a full listing of these laws
or to find answers to frequently asked questions, visit our
website at www.FederalReserveConsumerHelp.gov.
Can I File a Complaint?
First, try to settle the problem directly with your bank or
financial institution. If you cannot resolve the problem,
contact us for help.
To file a complaint, you can:
• Call us toll-free at (888) 851-1920 or
TTY: (877) 766-8533 , 8 a.m. to 6 p.m. CST
• E-mail us at ConsumerHelp@FederalReserve.gov
• Submit a complaint online at
• Send us a fax at (877) 888-2520
• Write to us at: Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
In your complaint, be sure to include
• Your name, address, and telephone number(s).
• The complete name and address of the bank involved in
your complaint, if known.
• The names of those you dealt with at the bank, along
with the dates.
• A description of the complaint. Tell us what happened.
The more information we have about the problem, the