Coveo White Paper
Improving Employee
Efficiency with a 360-degree
View of Information
April 2009
4 www.coveo.com
Table of Contents
Executive Summary
3
Leveraging Information
4
Efficiency and Effectiveness
4
Customer Relationship Management
5
Respond to Customer Needs
6
Enable Better Cross-selling
6
Retain Customer Data
7
Project Management
8
Product Management
8
Services
9
Questions to Ask a Solution Provider
9
Why Coveo
10
References
11
Table of Contents
Improving Employee Efficiency
with 360-degree View of Information
4 www.coveo.com
Coveo White Paper - page 3 of 11
Executive Summary
Within an organization, each employee requires the most comprehensive and
current information in order to make sound decisions, and be both efficient and
effective. A lack thereof leads to poor or uninformed decisions, and processes
that are sub-optimal or defective. Enterprise Search solutions provide companies
with a complete, 360-degree view of internal information. In doing so, employees
are more effective in terms of leveraging internal information needed for customer
relationship management, sales, project management and process management.
This enables higher quality decision making while reducing process defects and
shortening time-to-productivity.
Executive Summary
Improving Employee Efficiency
with 360-degree View of Information
4 www.coveo.com
Coveo White Paper - page 4 of 11
Leveraging Information
In today’s workplace, the volume of data that companies create and store
is growing at an unbelievably rapid pace. Without the right tools to locate
and leverage this information, individual employees are forced to spend
more work hours searching for information and in some cases end up
using inaccurate data.
As companies pay for the work hours spent creating information, data
repositories and their contents should be regarded as assets that they
have been invested in to build. By not giving people access to information,
companies are not maximizing the return on this asset and