IT Management Research, Industry Analysis, and Consulting
Managing Business Service
Performance in a Virtual Environment
An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) White Paper
Prepared for ASG
April 2008
Managing Business Service Performance
in a Virtual Environment
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
IT Management Research, Industry Analysis, and Consulting
Table of Contents
Executive Summary .................................................................................................................................................... 1
The Importance of Business Service Management ............................................................................................. 1
Business Service Implications of Virtualization.................................................................................................... 2
Virtualization Inhibitors to Business Service Performance ................................................................................ 3
Ensuring Virtual Business Service Performance ................................................................................................... 5
Monitoring Virtual Business Service Performance with ASG ........................................................................... 7
EMA Perspective ......................................................................................................................................................... 8
About ASG ................................................................................................................................................................... 9
Managing Business Service Performance
in a Virtual Environment
Page
©2008 Enterprise Management Associates, Inc. All Rights Reserved.
IT Management Research, Industry Analysis, and Consulting
Executive Summary
Business Service Management (BSM) is of growing importance in the IT world. By
managing IT systems according to the business services they support – like order entry,
online sal