Microsoft Operations Framework, MOFF
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What is the relationship between releases and changes?
A. Releases are incorporated into the IT environment by changes.
B. A change includes both changed hardware and software components and components
that were not changed. A release only includes changed hardware and software
C. Releases and changes are incorporated into the IT environment independently of each
D. Changes are incorporated into the IT environment by releases.
Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for organizing IT staff
B. a model for measuring the performance of the process
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
Which of the following is a key element of both Capacity Management and Network
A. Performance Management
B. Application Sizing
C. Network Security
D. Fault Management
Which of the following is a key component of the MOF Process Model?
A. Effective communication
B. Operations Management Review
C. Configuration Item
D. Operations Review
Which Service Management Function (SMF) needs to ensure that efficient incident
detection and recovery tools and processes are in place to handle any service outages that
A. Availability Management
B. Release Management
C. System Administration
D. Service Desk
What is a goal of Security Administration?
Which of the following common activities is owned by the Infrastructure Role Cluster?