Technology News for Credit Unions Since 1988
Online Banking: Expanding the Channel with Convenience and Security
We have reached a tipping point in the effectiveness and ubiquity of online banking. Not only is it eas-
ier to use than ever before, but it is also more functional and useful now. Broadband access has helped
drive usage, but the fact is that more consumers are realizing the convenience and usefulness of han-
dling their finances online. Our Corillian Voyager platform alone supports over 30 million online
Unfortunately, convenience and security are diametrically opposed, which puts financial institutions in
a tough position when it comes to complying with the new FFIEC guidelines. Some credit unions want
a very unobtrusive system in place for their members, while others demand very high and visible lev-
els of security. We can support these needs and virtually any options that our clients demand with
Corillian Intelligent Authentication™, which is available either integrated into our online banking serv-
ices or as a stand-alone solution.
Corillian Intelligent Authentication is virtually transparent to the end user. Behind the scenes, it exam-
ines and tracks multiple patterns of online banking behavior and challenges fraudulent users attempt-
ing to access accounts. Implementation and support costs are low because it is a ‘zero-footprint’ solu-
tion that requires no distribution of hardware or software. Security is a constantly moving target and
security issues are always evolving, so we offer our Corillian Fraud Detection System as well, which
actively monitors Web site activity for fraudulent activity and phishing attacks. This solution has been
well received in the financial services arena, and by various government agencies as well, such as the
Secret Service and the FBI.
Credit unions need to increase the relevancy of the online channel and work
towards better integration with their core system and other delivery channels.
They need a new strategy that transforms the onli