Bank of America Home Loans Opens Customer
Outreach Center to Serve Financially Troubled
Homeowners in New England
July 19, 2010 09:03 AM Eastern Daylight Time
DEDHAM, Mass.--(EON: Enhanced Online News)--Bank of America Home Loans has opened a new customer
outreach center in Dedham to serve customers in the Boston area and surrounding region. Bank of America
homeownership retention specialists will be meeting face to face with financially troubled mortgage customers who
are having difficulty making their monthly payments. Dedicated associates also are available to help customers facing
hardship with their auto, credit cards and personal loans.
“While we have already assisted 13,000 Massachusetts homeowners with permanent modifications since January
2008, we recognize the need for additional outreach efforts in the area,” said Glenda Gabriel, Neighborhood
Lending executive for Bank of America Home Loans.
A mobile team of Bank of America Home Loans associates has been working in Massachusetts since May, taking
financial information, providing counseling and beginning the mortgage modification process. Moving forward,
members of the new outreach center team will also be deployed to other parts of New England.
Homeownership retention specialists at the outreach center will meet with homeowners by appointment only in order
to maximize the value of each session and assure that each borrower arrives prepared with required documentation,
is met promptly and receives the full attention of a Bank of America associate.
To determine eligibility for the federal government’s Making Home Affordable program or other Bank of America
modification or foreclosure avoidance programs, customers will be asked to sign an authorization for the bank to
receive each borrower’s income tax return and bring specific financial documents to their appointment.
The phone number to make an appointment at customer outreach center is 781.251.4000. Appointments are
available from 10 a.m. to 7 p.m., weekdays and 10 a