NNCDS-Symposium Contact Center Poftfolio
A customer wants to purchase Symposium Call Center Server (SCCS) 5.0. Which tool is used
to determine the number of ports required to support Give IVR, Collect Digits and Controlled
A. Configuration utility
B. System Monitor window
C. Symposium Capacity Tool
D. Meridian Configuration Tool
An existing enterprise customer wants to add contact-center administrative functionality for the
110 supervisors within their environment. The IT department strongly opposes adding any
products at the desktop level that will require conflicting resident software loading or ongoing
IT support staff after installation at the desktop. Which product(s) can scale to this extent and
meet the IT requirements?
A. Symposium Web Client with server-loaded enhancements
B. Symposium Classic Client with minimum enhancements per year
C. Symposium Web Center Portal client with enhancements downloadable from the Internet
D. a combination of Symposium Classic Client and Symposium Web Center Portal client with
minimal Internet accessed enhancements
When comparing the features and capabilities of the Symposium Express Call Center (SECC)
4.2 to the Symposium Call Center Server (SCCS) 5.0, which three statements are TRUE?
A. Both servers provide Host Data Exchange (HDX).
B. SECC connects to the Succession 1000M Cabinet.
C. SECC has an automated scripting agent, SCCS does NOT.
D. SECC is scaled to accommodate about 75% fewer trunks than SCCS.
Answer: B, C, D
A customer has Symposium Web Client 4.5 on a Windows 2000 server. They want to backup
Web Client files. Which files have to be backed-up for Symposium Web Client server?
A. Active Directory
B. Symposium Web Client files
C. Symposium Web Client files plus registry
D. Symposium Web Client files plus Active Director