The Association of System
The Computer Measurement Group, commonly called CMG, is a not for profit, worldwide organization of data processing
professionals committed to the measurement and management of computer systems. CMG members are primarily concerned
with performance evaluation of existing systems to maximize performance (eg. response time, throughput, etc.) and with capacity
management where planned enhancements to existing systems or the design of new systems are evaluated to find the necessary
resources required to provide adequate performance at a reasonable cost.
This paper was originally published in the Proceedings of the Computer Measurement Group’s 2005 International Conference.
For more information on CMG please visit www.cmg.org
Copyright 2005 by The Computer Measurement Group, Inc. All Rights Reserved
Published by The Computer Measurement Group, Inc., a non-profit Illinois membership corporation. Permission to reprint in whole
or in any part may be granted for educational and scientific purposes upon written application to the Editor, CMG Headquarters,
151 Fries Mill Road, Suite 104, Turnersville, NJ 08012. Permission is hereby granted to CMG members to reproduce this
publication in whole or in part solely for internal distribution with the member’s organization provided the copyright notice above is
set forth in full text on the title page of each item reproduced. The ideas and concepts set forth in this publication are solely those
of the respective authors, and not of CMG, and CMG does not endorse, guarantee or otherwise certify any such ideas or concepts
in any application or usage. Printed in the United States of America.
ITIL CAPACITY MANAGEMENT DEEP DIVE
CMG 2005 Session 313
ITIL™ is continuing to grow in acceptance in IT environments as a model for
best practices. This paper provides a low level analysis of the ITIL capacity