AppleCare Premium Service and Support Terms and Conditions
Apple (please refer below to * for local Apple entity) will provide to you (“Customer”) support
services, as described below, under its AppleCare Premium Service and Support product
(“Service Plan”) in accordance with the following terms and conditions (“Terms and
1. Definitions The following definitions shall apply:
1.1 "Access Hours” means twenty four (24) hours per day or such other times as Apple
may notify Customer.
1.2 "Confidential Information" means any information disclosed by Apple to Customer in
connection with the Service Plan, including but not limited to information disclosed
by Apple employees or agents that relates to Apple's products, designs, product
support, business plans, business opportunities, research, development, know-how,
personnel, or third-party confidential information; provided, however, that
"Confidential Information" will not include information that: (i) is now or subsequently
becomes generally available to the public through no fault or breach on the part of
Customer; (ii) Customer can demonstrate to have had rightfully in its possession prior
to disclosure by Apple; (iii) is independently developed by Customer without the use
of any Confidential Information of Apple; or (iv) the Customer rightfully obtains from a
third party who has the right to transfer or disclose it.
1.3 “Coverage Period” means the time period described in the Proof of Coverage during
which Apple will provide Support Services to Customer under the Service Plan.
1.4 “Covered Equipment” means the single Apple branded hardware product listed on the
Proof of Coverage for which Customer is eligible to receive Support Services under the
Service Plan. Under the Service Plan, Covered Equipment may include an Apple
branded Xserve or Xserve RAID hardware product.
1.5 "Effective Date" means the date when Apple accepts Customer's enrollment of the
1.6 “Proof of Coverage” means the document provided to Cus