FY 2007-2008 EFFICIENCY PLAN
San Francisco Recreation and Park Department
February 1, 2008
San Francisco Recreation and Park Department
FY 2007-2008 Efficiency Plan
1
Table of Contents
I. Introduction……………………………………………………………………...2
Where We Are Today
Looking Forward
II. Organizational Overview………………………………………………………..4
III. Mission, Goals and New Initiatives…………………………………………….6
Goal 1: Park Maintenance
Goal 2: Recreational Programming
Goal 3: Infrastructure
Goal 4: Environment
IV. Customer Service………………………………………………………………15
Recognizing Our Diverse Customers and Stakeholders
Paying Attention to Our Customers' Needs
Institutionalizing Customer Service as a Core Value and Practice
V. Performance Measurement and Evaluation…………………………………….17
VI. Conclusion……………………………………………………………………20
Appendix: Six-Month Performance Measure Report, July - December 2007
San Francisco Recreation and Park Department
FY 2007-2008 Efficiency Plan
2
I. Introduction
Where We Are Today
Over the past several years, the Recreation and Park Department (RPD) has undertaken and
realized significant changes and improvements, including additions to its management team,
organizational restructuring, streamlined recreation program delivery, increased long-term
planning and analytical support, new maintenance and capital project management tools, and
augmented staffing levels in some areas. Recognizing that improvements in recreation
programming go hand-in-hand with repairing and upgrading the facilities and parks in which
the programs take place, the Department has focused on improving its facilities through
timely maintenance as well as an extensive capital campaign funded through the 2000 Parks
Bond, revenue bonds and gifts and grants.
In some areas – landscape maintenance, custodial services, and park security – RPD has
benefited from an infusion of new staff and begun to reach our service standards. The
Departmen