Unified Communication As A Service Market Size By Component (Unified
Messaging, Telephony, Conferencing, & Collaboration Platforms and
Applications), By Vertical, By Geographic Scope And Forecast
Unified Communication as a Service Market
Size and Forecast
Unified Communication As A Service Market was valued at USD 16.24 Billion in 2020
and is projected to reach USD 30.53 Billion by 2028, growing at a CAGR of 8.20%
from 2021 to 2028.
The increasing adaption of UCaaS from large and small enterprises is a factor
propelling the growth of the market. Moreover, the growing deployment of artificial
intelligence in the communication sector in response to the advancement in
technologies is imposing a positive impact on market growth. The Global Unified
Communication As A Service Market report provides a holistic evaluation of the market.
The report offers a comprehensive analysis of key segments, trends, drivers, restraints,
competitive landscape, and factors that are playing a substantial role in the market.
Global Unified Communication as a Service Market Definition
Unified communications-as-a-service in healthcare is a model of delivery wherein a
variety of collaboration and communication services and applications are outsourced to
a third-party provider and delivered over a network across the healthcare sector. UCaaS
technologies include presence technology and enterprise messaging, video
conferencing and telephony. Also, the increasing deployment of Artificial Intelligence
has greatly aided organizations to cater to the digital transformation goal. AI-powered
tools have allowed organizations to intuitively record calls, facilitate effortless
transcriptions, and intelligently track speakers to understand the needs of users and
offer relevant services. UCaaS is used by a large number of enterprises as it improves
business processes by streamlining communication, and thus increases revenue.
Currently, organizations tend to use cloud-based unified communication as it can be
used by a wide range